Implementation of Robotic Process Automation, Case Study Palkeet
Väisänen, Miika (2022)
Väisänen, Miika
2022
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Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:amk-2022121930869
https://urn.fi/URN:NBN:fi:amk-2022121930869
Tiivistelmä
The objective of this thesis is to validate existing theoretical models for companies implementing robotic process automation by examining and analysing the implementation process concluded by the Finnish governmental company, Palkeet.
In the first chapters the author presents the chosen theoretical models by going through the different phases included. By using a qualitative research method, a case study is conducted by interviewing the development executive, Eija Hartikainen, from Palkeet to find out what phases they have in their implementation process. After this, it could be analysed whether the phases were similar to the theoretical models.
The results concluded that the phases of the implementation followed the ones in the models in question and could be easily divided under the parts presented in them. Therefore, this validated the models to be used for planning the implementation process in equivalent cases.
In addition to this, the challenges in the implementation are presented and examined. It is presumable that similar issues within the process could arise in equivalent situations. To further demonstrate the potential benefits of RPA, the author analyses the positive effects RPA has had on Palkeet.
In the first chapters the author presents the chosen theoretical models by going through the different phases included. By using a qualitative research method, a case study is conducted by interviewing the development executive, Eija Hartikainen, from Palkeet to find out what phases they have in their implementation process. After this, it could be analysed whether the phases were similar to the theoretical models.
The results concluded that the phases of the implementation followed the ones in the models in question and could be easily divided under the parts presented in them. Therefore, this validated the models to be used for planning the implementation process in equivalent cases.
In addition to this, the challenges in the implementation are presented and examined. It is presumable that similar issues within the process could arise in equivalent situations. To further demonstrate the potential benefits of RPA, the author analyses the positive effects RPA has had on Palkeet.