Employee well-being in the hotel industry : in the case of the hotel market in St. Petersburg, Russia
Iashina, Anastasiia (2022)
Iashina, Anastasiia
2022
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https://urn.fi/URN:NBN:fi:amk-2022102821678
https://urn.fi/URN:NBN:fi:amk-2022102821678
Tiivistelmä
The thesis is dedicated to the positive and negative well-being of hotel employees. A study was conducted using a quantitative research method. The method for data gathering was a survey.
The findings of the study show that positive emotions, engagement, relationships with co-workers, and company support are the primary factors in hotel employees' positive well-being. The three criteria for well-being in a hotel were also highlighted by the re-spondents: comfort and a human attitude toward business; respect for private time; and adequate assessment of opportunities.
According to the research data, the human resources and guest services departments had the highest levels of stress. It appears to be due to the highest age and positional diversity in these departments. However, compared to older hotel employees, younger staff members reported lower employee satisfaction and a greater intention to quit their jobs.
Having a better relationship with management and the chance to do more were the most frequently expressed desires for an increase in well-being.
The findings of the study show that positive emotions, engagement, relationships with co-workers, and company support are the primary factors in hotel employees' positive well-being. The three criteria for well-being in a hotel were also highlighted by the re-spondents: comfort and a human attitude toward business; respect for private time; and adequate assessment of opportunities.
According to the research data, the human resources and guest services departments had the highest levels of stress. It appears to be due to the highest age and positional diversity in these departments. However, compared to older hotel employees, younger staff members reported lower employee satisfaction and a greater intention to quit their jobs.
Having a better relationship with management and the chance to do more were the most frequently expressed desires for an increase in well-being.