Recommendations to Improve the Basic Assembly Service Sales Process
Hautamäki, Joel (2022)
Hautamäki, Joel
2022
All rights reserved. This publication is copyrighted. You may download, display and print it for Your own personal use. Commercial use is prohibited.
Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:amk-202205097890
https://urn.fi/URN:NBN:fi:amk-202205097890
Tiivistelmä
The objective of this study is to propose improvement recommendations to the basic assembly service sales process. The current process covers all type of assemblies the case company offers, while the requirements for the basic assemblies are different. Due to this reason, the sales process regarding basic assemblies is too complex and time consuming. The study proposes improvement recommendations but implementing the improvement recommendations is out of scope.
The research approach of this study is design research, and it includes four stages. First stage of the study is the current state analysis, where the process is analysed to discover strengths and weaknesses of the process. The second stage of the study is the literature review. During this stage, academic literature is searched to answer the discovered weaknesses. The literature review forms the conceptual framework of this study. Third stage of this study is co-creating initial improvement recommendations based on the current state analysis and the literature review. Fourth stage of this study is to receive feedback from the relevant stakeholders. Based on their feedback, adjustments are made, and final improvement recommendations created.
The current state analysis discovered the strengths and weaknesses of the process, which were then categorized into three categories. The findings were from different areas of the process but easily categorized. The categories were Communication, Roles & Responsibilities and Data & Documentation. Data & documentation category was left out of this study in order the Author to finish the study on given time.
The outcome of this study is the final improvement recommendations. Once implemented, it allows the case company to work more efficiently with the basic assemblies leaving more time on the system assemblies where the strategic intention is. The implemented recommendations boost the case company’s performance and clarifies roles and responsibilities which benefit all the functions in the company and ultimately customers as well.
The research approach of this study is design research, and it includes four stages. First stage of the study is the current state analysis, where the process is analysed to discover strengths and weaknesses of the process. The second stage of the study is the literature review. During this stage, academic literature is searched to answer the discovered weaknesses. The literature review forms the conceptual framework of this study. Third stage of this study is co-creating initial improvement recommendations based on the current state analysis and the literature review. Fourth stage of this study is to receive feedback from the relevant stakeholders. Based on their feedback, adjustments are made, and final improvement recommendations created.
The current state analysis discovered the strengths and weaknesses of the process, which were then categorized into three categories. The findings were from different areas of the process but easily categorized. The categories were Communication, Roles & Responsibilities and Data & Documentation. Data & documentation category was left out of this study in order the Author to finish the study on given time.
The outcome of this study is the final improvement recommendations. Once implemented, it allows the case company to work more efficiently with the basic assemblies leaving more time on the system assemblies where the strategic intention is. The implemented recommendations boost the case company’s performance and clarifies roles and responsibilities which benefit all the functions in the company and ultimately customers as well.