Impacts of social technologies on organizational communications and relationships in the Finnish companies
Kaur, Mandeep (2019)
Kaur, Mandeep
2019
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Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:amk-2019122427886
https://urn.fi/URN:NBN:fi:amk-2019122427886
Tiivistelmä
Organizational communication today depends largely on various social technologies, such
as emails and conference calls as well as social media. However, there are contrasting
perspectives on the significance of social technologies in organizations. Further, there is
little research on this topic specifically with regard to Finnish companies. Upon such a
background, impacts of social technologies on communication and interpersonal
relationships within organizations were examined in the present study.
Four main research questions were explored: How have social technologies impacted on
the communication in mobile work from home in the Finnish companies?; The influence of
social technologies on communication collaboration among employees in the Finnish
companies; The role of social technologies on interpersonal/face-to-face communication
with employees in the Finnish companies; and How have social technologies unified
communication among employees in the Finnish companies?
The data was collected from five staff members of Finnish companies who were sampled
through convenience sampling. The participants were all in management positions. The
data was analyzed using thematic content analysis. The study found that social
technologies played an important role in both communication and improvement of
interpersonal relationships in most companies. Most notably, there was increased work
from home, reduced quantity of face-to-face communication but increased quality of the
same as well as increased employee engagement both individually and within teams.
There is need to create a supportive environment within organizations for employees to
make the most of the opportunities that social technologies bring.
as emails and conference calls as well as social media. However, there are contrasting
perspectives on the significance of social technologies in organizations. Further, there is
little research on this topic specifically with regard to Finnish companies. Upon such a
background, impacts of social technologies on communication and interpersonal
relationships within organizations were examined in the present study.
Four main research questions were explored: How have social technologies impacted on
the communication in mobile work from home in the Finnish companies?; The influence of
social technologies on communication collaboration among employees in the Finnish
companies; The role of social technologies on interpersonal/face-to-face communication
with employees in the Finnish companies; and How have social technologies unified
communication among employees in the Finnish companies?
The data was collected from five staff members of Finnish companies who were sampled
through convenience sampling. The participants were all in management positions. The
data was analyzed using thematic content analysis. The study found that social
technologies played an important role in both communication and improvement of
interpersonal relationships in most companies. Most notably, there was increased work
from home, reduced quantity of face-to-face communication but increased quality of the
same as well as increased employee engagement both individually and within teams.
There is need to create a supportive environment within organizations for employees to
make the most of the opportunities that social technologies bring.