Upgrading customer service in Mount Nepal OY
Pandey, Bharat Mani (2019)
Pandey, Bharat Mani
2019
Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:amk-2019120625171
https://urn.fi/URN:NBN:fi:amk-2019120625171
Tiivistelmä
The purpose of this thesis was to find the proper ways and methods on modernizing the service procedures in Mount Nepal Oy, Espoo, Finland by carrying out research on customers’ satisfaction and their expectations from the modern dining experiences. The thesis was mostly carried out being near to the introduction and successful utilization of the available modern technologies which can be introduced to food chain industries without much burden or stack of investment.
The report was based on both theoretical and research-based method. The empirical findings part was drawn with the help of various books, useful internet sources and literature review. The information and knowledges about the proper use and importance of modern technologies in food business were taken carefully from various sources. It helped author to get ideas on importance of modern technologies to help improve the customer service via the help of technologies available in market.
The quantitative research was carried out to find the level of customer satisfaction, expectations from the customers and their experiences on the current level of service provided by Mount Nepal Oy. The analysis was made from various angles to find the possibility and opportunities to get over the competitors. All the responses from customers were highly appreciated and evaluated to get to the core of the weaknesses and strengths of level of service offered from a restaurant staff. The analysis was car-ried out with the tool “SWOT analysis”.
In addition, the influence of modern technologies to ensure the customer’s satisfaction on terms of time, service, price and punctuality factors were taken into the ac-count to justify the report’s title. The research also attempted to find the value of modern technologies on improving overall factors for all parties like owner, staffs, customers and food delivery persons. Thesis revealed that improvement can be clearly seen after the installation and proper usage of technologies in very short time of operation.
The report was based on both theoretical and research-based method. The empirical findings part was drawn with the help of various books, useful internet sources and literature review. The information and knowledges about the proper use and importance of modern technologies in food business were taken carefully from various sources. It helped author to get ideas on importance of modern technologies to help improve the customer service via the help of technologies available in market.
The quantitative research was carried out to find the level of customer satisfaction, expectations from the customers and their experiences on the current level of service provided by Mount Nepal Oy. The analysis was made from various angles to find the possibility and opportunities to get over the competitors. All the responses from customers were highly appreciated and evaluated to get to the core of the weaknesses and strengths of level of service offered from a restaurant staff. The analysis was car-ried out with the tool “SWOT analysis”.
In addition, the influence of modern technologies to ensure the customer’s satisfaction on terms of time, service, price and punctuality factors were taken into the ac-count to justify the report’s title. The research also attempted to find the value of modern technologies on improving overall factors for all parties like owner, staffs, customers and food delivery persons. Thesis revealed that improvement can be clearly seen after the installation and proper usage of technologies in very short time of operation.
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