Optimizing SaaS development output to serve all customers
Malkki, Riku (2014)
Malkki, Riku
HAAGA-HELIA ammattikorkeakoulu
2014
All rights reserved
Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:amk-2014060511956
https://urn.fi/URN:NBN:fi:amk-2014060511956
Tiivistelmä
Today's software delivery models have evolved tremendously from the time when applications were installed on-site and operated locally. Software as a service, or SaaS has become one of the most common delivery models which software vendors offer and companies acquire. There is no need for rigorous and time-consuming upkeeping process that was earlier usually left on IT department’s responsibility.
While SaaS as a development and delivery model offers rapid and flexible software development, it also aims to standardize the product or a service in question, and not much tailoring and variations between implementations exist. This can be problematic, especially in sectors where processes vary from company to company. The main motivation for this research was to find answers on how to identify these varying needs different companies have, and then again, how should new functionalities be offered to existing customers.
Focus on practical research target group was HR sector and recruitment part of it to be specific. SaaS product in question was LAURA™ recruitment software, one of the leading recruitment tools in Finland. Five key heavy users were interviewed, and 73 HR professionals were inquired in a form of questionnaire on how they see the current system and process development situation. Participants were also asked about how and when they would like to be contacted in the means of new functionalities, and especially how they would like to present their development ideas and get informed about other’s development requests.
Literary research focused on SaaS in general, and Lean principles (Voice of the Customer in particular).
While SaaS as a development and delivery model offers rapid and flexible software development, it also aims to standardize the product or a service in question, and not much tailoring and variations between implementations exist. This can be problematic, especially in sectors where processes vary from company to company. The main motivation for this research was to find answers on how to identify these varying needs different companies have, and then again, how should new functionalities be offered to existing customers.
Focus on practical research target group was HR sector and recruitment part of it to be specific. SaaS product in question was LAURA™ recruitment software, one of the leading recruitment tools in Finland. Five key heavy users were interviewed, and 73 HR professionals were inquired in a form of questionnaire on how they see the current system and process development situation. Participants were also asked about how and when they would like to be contacted in the means of new functionalities, and especially how they would like to present their development ideas and get informed about other’s development requests.
Literary research focused on SaaS in general, and Lean principles (Voice of the Customer in particular).