Improving Quality in Transportation Process
Gerasimov, Denis (2014)
Gerasimov, Denis
Metropolia Ammattikorkeakoulu
2014
All rights reserved
Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:amk-201405249776
https://urn.fi/URN:NBN:fi:amk-201405249776
Tiivistelmä
The aim of this study is to suggest an improved transportation process through introducing basic quality tools to control transportation process. The need for this is caused by the lack of specific quality checkpoints for the delivery in the current transportation process. If misunderstandings and malfunctions occur during the delivery, they are fixed and discussed, but not documented for further improvements since no specific support tools exist for the workforce. Currently, the case company uses guidelines and working instruction but they are in several pages and rather complex. Therefore the need arose for improving the current transportation process through suggesting the quality tools.
The quality in transportation processes was approached in two stages. Firstly, it was interpreted as a number of gaps and bottlenecks in the process which can be identified, minimized and improved. Secondly, a constant use of quality tools was suggested for continuous quality improvement, to prevent the gaps from further occurring in the transportation process.
The outcome of this study is an action plan or checklist with all the quality checkpoints to address for covering possible gaps during the delivery time. This checklist is based on the improved process flow. The outcomes of the study will be used immediately in the company’s transportation process. Additionally, the results will be used to develop the IT software support, where all requirements and documents for transportation are gathered in one place for better access and understanding. In the future, the checklist will be supported with updated manuals to each stage of the transportation process towards obtaining ISO 9001 Certification.
The quality in transportation processes was approached in two stages. Firstly, it was interpreted as a number of gaps and bottlenecks in the process which can be identified, minimized and improved. Secondly, a constant use of quality tools was suggested for continuous quality improvement, to prevent the gaps from further occurring in the transportation process.
The outcome of this study is an action plan or checklist with all the quality checkpoints to address for covering possible gaps during the delivery time. This checklist is based on the improved process flow. The outcomes of the study will be used immediately in the company’s transportation process. Additionally, the results will be used to develop the IT software support, where all requirements and documents for transportation are gathered in one place for better access and understanding. In the future, the checklist will be supported with updated manuals to each stage of the transportation process towards obtaining ISO 9001 Certification.