Analysis of development opportunities for the performance management process : Case: Kela, The Social Insurance Institution of Finland
Tolvanen, Timo (2014)
Tolvanen, Timo
Lapin ammattikorkeakoulu
2014
All rights reserved
Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:amk-201405219079
https://urn.fi/URN:NBN:fi:amk-201405219079
Tiivistelmä
The main objective of this thesis is to study the development opportunities for improving the performance management process with the help of Business Intelligence tools and processes in the case organization. The research questions in this study concern the present challenges of the Business Intelligence usage in the case organization. This research aims to find an answer to the question of how Business Intelligence tools and processes should be integrated and aligned to support the new performance management framework in the case organization. The examination of the possibilities in the extended use of Business Intelligence aims at improving data usage in the decision-making. The case organization in this research is Kela, The Social Insurance Institution of Finland.
This thesis research is designed as a single case study. The methods of data collection and analysis use multiple sources of empirical data ensuring reliability of the conclusions and findings. Research techniques were interviews, interviews conducted via email and document analysis.
In this research, the theory-based analysis method is used in the analysis of the data. The analytical technique is pattern-matching where an empirically based pattern is compared with a theoretical framework from the case relevant literature.
The results of this research recommend that case organization aim at establishing knowledge-based management culture by validating Business Intelligence as a central tool in the knowledge creation. This endeavour includes strong senior management support and implementation of the corporate Business Intelligence strategy. Furthermore, it could be feasible for the case organization to establish a unit of Business Intelligence know-how, the Business Intelligence Competence Centre. The aim of the Business Intelligence Competence Centre is to create Business Intelligence platform and processes which will meet the challenges of the future information needs throughout the organization.
Chapters four, five and six in this research contain empirical information, which has been classified as confidential. Therefore, these chapters mentioned are not published in their full length in the library version.
This thesis research is designed as a single case study. The methods of data collection and analysis use multiple sources of empirical data ensuring reliability of the conclusions and findings. Research techniques were interviews, interviews conducted via email and document analysis.
In this research, the theory-based analysis method is used in the analysis of the data. The analytical technique is pattern-matching where an empirically based pattern is compared with a theoretical framework from the case relevant literature.
The results of this research recommend that case organization aim at establishing knowledge-based management culture by validating Business Intelligence as a central tool in the knowledge creation. This endeavour includes strong senior management support and implementation of the corporate Business Intelligence strategy. Furthermore, it could be feasible for the case organization to establish a unit of Business Intelligence know-how, the Business Intelligence Competence Centre. The aim of the Business Intelligence Competence Centre is to create Business Intelligence platform and processes which will meet the challenges of the future information needs throughout the organization.
Chapters four, five and six in this research contain empirical information, which has been classified as confidential. Therefore, these chapters mentioned are not published in their full length in the library version.