Managerial Aspects of Business Intelligence Implementation
Zhygalova, Anna (2012)
Zhygalova, Anna
Metropolia Ammattikorkeakoulu
2012
All rights reserved
Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:amk-2012053110963
https://urn.fi/URN:NBN:fi:amk-2012053110963
Tiivistelmä
In the modern conditions of the dynamic and rapidly changing business environment organizations pursue goals to improve their adaptation capabilities and increase the efficiency of their decision-making process. Due to this organizations implement the Business Intelligence (BI) solutions (reporting, analyzing and forecasting information systems) into their operations. However, the implementation of the BI differs from implementation of a typical IT project due to the fact that business benefits that BI systems provide are intangible and difficult to quantify, companies may face significant problems related to the project planning, cost-benefit analysis, vendor selection, data preparation, employees training and ethical and legal aspects of the implementation.
Current research addresses the managerial aspects of the BI and outlines the importance of the efficient cross-departmental information flow between all parties involved in the project, emphasis on the key business benefits when preparing the cost-benefit analysis of the project and communicating it to the stakeholders, developing long-term partnership relations with the BI vendors, developing continuous and efficient BI employees’ training in the context of the daily business tasks of the end-users, ensuring that the corporate IT support staff is involved in the implementation process and understands first and foremost the business needs behind the functionality of the BI solution and emphasizing the importance of the ethical and legal problems such as personal data privacy and consequences of the automation of the decision-making during implementation of the BI systems.
As a result of the current research, managerial aspects of the BI implementation are analyzed based on the secondary research and interviews at the case company. The BI implementation in the case company is assessed and recommendations for improvements are provided. Additionally, based on the secondary research and experience of the case company corrections to the BI implementation process models are suggested and general recommendations for BI implementation are outlined for future references of the organizations.
Current research addresses the managerial aspects of the BI and outlines the importance of the efficient cross-departmental information flow between all parties involved in the project, emphasis on the key business benefits when preparing the cost-benefit analysis of the project and communicating it to the stakeholders, developing long-term partnership relations with the BI vendors, developing continuous and efficient BI employees’ training in the context of the daily business tasks of the end-users, ensuring that the corporate IT support staff is involved in the implementation process and understands first and foremost the business needs behind the functionality of the BI solution and emphasizing the importance of the ethical and legal problems such as personal data privacy and consequences of the automation of the decision-making during implementation of the BI systems.
As a result of the current research, managerial aspects of the BI implementation are analyzed based on the secondary research and interviews at the case company. The BI implementation in the case company is assessed and recommendations for improvements are provided. Additionally, based on the secondary research and experience of the case company corrections to the BI implementation process models are suggested and general recommendations for BI implementation are outlined for future references of the organizations.