The Development of a Quality Handbook as a Tool for a Quality Management System: Case ProMedical Ltd
Sallinen, Reetta (2011)
Sallinen, Reetta
Savonia-ammattikorkeakoulu
2011
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Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:amk-2011120417112
https://urn.fi/URN:NBN:fi:amk-2011120417112
Tiivistelmä
The objective of this thesis was to develop a quality handbook for the case company Pro-Medical Ltd as a tool for implementing a quality management system inside the company. ProMedical Ltd is an organization that imports and markets medical equipment to Finland. The need for a quality handbook was generated from the company’s own decision to de-velop its functions.
Two aims were formed based on the objective. The first goal was to examine theory about quality management systems and the construction of a quality handbook from the point of view of an SME in order to create a basis for constructing a proper quality handbook for the case company. The second aim was to discuss the impacts of the quality handbook for the company. This was carried out by examining overall benefits, by evaluating if the development goals for the company’s quality system could be achieved and by assessing the impact of a quality management system in relation to the highly competitive industry, in which the case company operates.
The research was conducted by gathering relevant theoretical information about the top-ics. The analysis dealt with these findings and the observations that were made during the construction of the quality handbook in the company. The thesis formed a stable ground to create the quality handbook. The research aims resulted in obtaining crucial information for the further implementation of the quality management system. Additional research later on would provide even more precise results of the benefits of a quality management system to the case company
Two aims were formed based on the objective. The first goal was to examine theory about quality management systems and the construction of a quality handbook from the point of view of an SME in order to create a basis for constructing a proper quality handbook for the case company. The second aim was to discuss the impacts of the quality handbook for the company. This was carried out by examining overall benefits, by evaluating if the development goals for the company’s quality system could be achieved and by assessing the impact of a quality management system in relation to the highly competitive industry, in which the case company operates.
The research was conducted by gathering relevant theoretical information about the top-ics. The analysis dealt with these findings and the observations that were made during the construction of the quality handbook in the company. The thesis formed a stable ground to create the quality handbook. The research aims resulted in obtaining crucial information for the further implementation of the quality management system. Additional research later on would provide even more precise results of the benefits of a quality management system to the case company