Simulation of the Queuing Situation of Patients at a Health Center
Saastamoinen, Kalle; Rissanen, Antti; Suni, Juho; Hyttinen, Juho; Paakkunainen, Petteri; Liakka, Aaro (2023)
Saastamoinen, Kalle
Rissanen, Antti
Suni, Juho
Hyttinen, Juho
Paakkunainen, Petteri
Liakka, Aaro
MDPI
2023
Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi-fe2024042522040
https://urn.fi/URN:NBN:fi-fe2024042522040
Tiivistelmä
At the starting point of this case study, a garrison hospital performed an assessment of the need for treatment when the number of conscripts queuing at reception is at its highest level. The research aims to find out the reasons for conscripts’ perceived long waiting times, which causes absence from the conscripts’ training. According to the predictions made by the queuing simulation, the hospital’s staff are able to receive patients arriving at reception in the morning without the queue time causing undue harm to training. However, during large congestion peaks, the waiting times may become unreasonable, which would require an increase in human resources. Peaks of congestion usually occur at the beginning of the week, as well as on days with heavy military training.
Kokoelmat
- Artikkelit [112]