Requirements and Solution Approaches to Personality-Adaptive Conversational Agents in Mental Health Care
Siemon, Dominik; Ahmad, Rangina; Harms, Henrik; de Vreede, Triparna (2022-03-24)
Lataukset:
Publishers version
Siemon, Dominik
Ahmad, Rangina
Harms, Henrik
de Vreede, Triparna
24.03.2022
Sustainability
14
7
1-18
MDPI
School of Engineering Science
Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi-fe2022032525285
https://urn.fi/URN:NBN:fi-fe2022032525285
Tiivistelmä
Artificial intelligence (AI) technologies enable Conversational Agents (CAs) to perform highly complex tasks in a human-like manner and may help people cope with anxiety to improve their mental health and well-being. To support patients with their mental well-being in an authentic way, CAs need to be imbued with human-like behavior, such as personality. In this paper we cover an innovative form of CA, so-called Personality-Adaptive Conversational Agents (PACAs) that automatically infer users’ personality traits and adapt accordingly to their personality. We empirically investigate their benefits and caveats in mental health care. The results of our study show that PACAs can be beneficial for mental health support, but they also raise concerns about trust and privacy issues. We present a set of relevant requirements for designing PACAs and provide solution approaches that can be followed when designing and implementing PACAs for mental health care.
Lähdeviite
Siemon, D.; Ahmad, R.; Harms, H.; de Vreede, T. Requirements and Solution Approaches to Personality-Adaptive Conversational Agents in Mental Health Care. Sustainability 2022, 14, 3832. https://doi.org/10.3390/su14073832
Alkuperäinen verkko-osoite
https://www.mdpi.com/2071-1050/14/7/3832Kokoelmat
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