Students’ Satisfaction with E-Learning Systems During the COVID-19 Pandemic—An International Comparative Study

Shahrokh Nikou; Seongcheol Kim

doi:10.18690/978-961-286-485-9

Students’ Satisfaction with E-Learning Systems During the COVID-19 Pandemic—An International Comparative Study

Shahrokh Nikou^*, Seongcheol Kim

^*Corresponding author for this work

Research output: Chapter in Book/Conference proceeding › Conference contribution › Scientific › peer-review

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Abstract

In response to the global COVID-19 situation, quarantine measures have been implemented at the educational institutions around the world. This paper aims to determine the antecedent factors predicting the university students’ satisfaction with e-learning systems during the COVID-19 situation. We used structural equation modelling (SEM) and evaluated a conceptual model on the basis of a sample of university students from Finland (n = 131) and South Korea (n = 114). The SEM results showed that the COVID-19 related factors, i.e., COVID-19 awareness, perceived challenges during COVID-19 and the educational institutions’ preparedness indirectly influence the satisfaction with e-learning systems. Moreover, we found a statistically significant moderating effect of course design quality, and instructor’s teaching style between the COVID-19 related factors and the satisfaction with e-learning systems. The implications of these results for the management of e‐learning systems are discussed.

Original language	English
Title of host publication	34th Bled eConference Digital Support from Crisis to Progressive Change: June 27 – 30, 2021, Online Conference Proceedings
Editors	Andreja Pucihar, Mirjana Kljajić Borštnar, Roger Bons, Helen Cripps, Anand Sheombar, Doroteja Vidmar
Place of Publication	University of Maribor
Publisher	University of Maribor, Faculty of Organizational Sciences
Pages	97-110
ISBN (Electronic)	978-961-286-485-9
DOIs	https://doi.org/10.18690/978-961-286-485-9
Publication status	Published - 23 Jun 2021
MoE publication type	A4 Article in a conference publication
Event	34TH BLED ECONFERENCE - Bled, Slovenia Duration: 27 Jun 2021 → 30 Jun 2021 Conference number: 34

Conference

Conference	34TH BLED ECONFERENCE
Abbreviated title	BLED
Country/Territory	Slovenia
City	Bled
Period	27/06/21 → 30/06/21

Keywords

Literacy
Higher Education
Digitalisation
Information Literacy
e-learning
COVID 19

Access to Document

10.18690/978-961-286-485-9Licence: Publisher rights policy

Bled_2021_KoreaFinal published version, 446 KBLicence: Publisher rights policy

https://urn.fi/URN:NBN:fi-fe202201148450

Cite this

Nikou, S., & Kim, S. (2021). Students’ Satisfaction with E-Learning Systems During the COVID-19 Pandemic—An International Comparative Study. In A. Pucihar, M. Kljajić Borštnar, R. Bons, H. Cripps, A. Sheombar, & D. Vidmar (Eds.), 34th Bled eConference Digital Support from Crisis to Progressive Change: June 27 – 30, 2021, Online Conference Proceedings (pp. 97-110). University of Maribor, Faculty of Organizational Sciences. https://doi.org/10.18690/978-961-286-485-9

Nikou, Shahrokh ; Kim, Seongcheol. / Students’ Satisfaction with E-Learning Systems During the COVID-19 Pandemic—An International Comparative Study. 34th Bled eConference Digital Support from Crisis to Progressive Change: June 27 – 30, 2021, Online Conference Proceedings. editor / Andreja Pucihar ; Mirjana Kljajić Borštnar ; Roger Bons ; Helen Cripps ; Anand Sheombar ; Doroteja Vidmar. University of Maribor : University of Maribor, Faculty of Organizational Sciences, 2021. pp. 97-110

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title = "Students{\textquoteright} Satisfaction with E-Learning Systems During the COVID-19 Pandemic—An International Comparative Study",

abstract = "In response to the global COVID-19 situation, quarantine measures have been implemented at the educational institutions around the world. This paper aims to determine the antecedent factors predicting the university students{\textquoteright} satisfaction with e-learning systems during the COVID-19 situation. We used structural equation modelling (SEM) and evaluated a conceptual model on the basis of a sample of university students from Finland (n = 131) and South Korea (n = 114). The SEM results showed that the COVID-19 related factors, i.e., COVID-19 awareness, perceived challenges during COVID-19 and the educational institutions{\textquoteright} preparedness indirectly influence the satisfaction with e-learning systems. Moreover, we found a statistically significant moderating effect of course design quality, and instructor{\textquoteright}s teaching style between the COVID-19 related factors and the satisfaction with e-learning systems. The implications of these results for the management of e‐learning systems are discussed.",

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author = "Shahrokh Nikou and Seongcheol Kim",

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doi = "10.18690/978-961-286-485-9",

language = "English",

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editor = "Andreja Pucihar and {Kljaji{\'c} Bor{\v s}tnar}, Mirjana and Roger Bons and Helen Cripps and Anand Sheombar and Doroteja Vidmar",

booktitle = "34th Bled eConference Digital Support from Crisis to Progressive Change: June 27 – 30, 2021, Online Conference Proceedings",

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Nikou, S & Kim, S 2021, Students’ Satisfaction with E-Learning Systems During the COVID-19 Pandemic—An International Comparative Study. in A Pucihar, M Kljajić Borštnar, R Bons, H Cripps, A Sheombar & D Vidmar (eds), 34th Bled eConference Digital Support from Crisis to Progressive Change: June 27 – 30, 2021, Online Conference Proceedings. University of Maribor, Faculty of Organizational Sciences, University of Maribor, pp. 97-110, 34TH BLED ECONFERENCE, Bled, Slovenia, 27/06/21. https://doi.org/10.18690/978-961-286-485-9

Students’ Satisfaction with E-Learning Systems During the COVID-19 Pandemic—An International Comparative Study. / Nikou, Shahrokh; Kim, Seongcheol.
34th Bled eConference Digital Support from Crisis to Progressive Change: June 27 – 30, 2021, Online Conference Proceedings. ed. / Andreja Pucihar; Mirjana Kljajić Borštnar; Roger Bons; Helen Cripps; Anand Sheombar; Doroteja Vidmar. University of Maribor: University of Maribor, Faculty of Organizational Sciences, 2021. p. 97-110.

Research output: Chapter in Book/Conference proceeding › Conference contribution › Scientific › peer-review

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T1 - Students’ Satisfaction with E-Learning Systems During the COVID-19 Pandemic—An International Comparative Study

AU - Nikou, Shahrokh

AU - Kim, Seongcheol

N1 - Conference code: 34

PY - 2021/6/23

Y1 - 2021/6/23

N2 - In response to the global COVID-19 situation, quarantine measures have been implemented at the educational institutions around the world. This paper aims to determine the antecedent factors predicting the university students’ satisfaction with e-learning systems during the COVID-19 situation. We used structural equation modelling (SEM) and evaluated a conceptual model on the basis of a sample of university students from Finland (n = 131) and South Korea (n = 114). The SEM results showed that the COVID-19 related factors, i.e., COVID-19 awareness, perceived challenges during COVID-19 and the educational institutions’ preparedness indirectly influence the satisfaction with e-learning systems. Moreover, we found a statistically significant moderating effect of course design quality, and instructor’s teaching style between the COVID-19 related factors and the satisfaction with e-learning systems. The implications of these results for the management of e‐learning systems are discussed.

AB - In response to the global COVID-19 situation, quarantine measures have been implemented at the educational institutions around the world. This paper aims to determine the antecedent factors predicting the university students’ satisfaction with e-learning systems during the COVID-19 situation. We used structural equation modelling (SEM) and evaluated a conceptual model on the basis of a sample of university students from Finland (n = 131) and South Korea (n = 114). The SEM results showed that the COVID-19 related factors, i.e., COVID-19 awareness, perceived challenges during COVID-19 and the educational institutions’ preparedness indirectly influence the satisfaction with e-learning systems. Moreover, we found a statistically significant moderating effect of course design quality, and instructor’s teaching style between the COVID-19 related factors and the satisfaction with e-learning systems. The implications of these results for the management of e‐learning systems are discussed.

KW - Literacy

KW - Higher Education

KW - Digitalisation

KW - Information Literacy

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A2 - Pucihar, Andreja

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ER -

Nikou S, Kim S. Students’ Satisfaction with E-Learning Systems During the COVID-19 Pandemic—An International Comparative Study. In Pucihar A, Kljajić Borštnar M, Bons R, Cripps H, Sheombar A, Vidmar D, editors, 34th Bled eConference Digital Support from Crisis to Progressive Change: June 27 – 30, 2021, Online Conference Proceedings. University of Maribor: University of Maribor, Faculty of Organizational Sciences. 2021. p. 97-110 doi: 10.18690/978-961-286-485-9

Students’ Satisfaction with E-Learning Systems During the COVID-19 Pandemic—An International Comparative Study

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