Impact of information system capabilities on business value creation: Aspects of IT-producing and IT-consuming companies
Sore, Sariseelia (2023-10-06)
Väitöskirja
Sore, Sariseelia
06.10.2023
Lappeenranta-Lahti University of Technology LUT
Acta Universitatis Lappeenrantaensis
School of Engineering Science
School of Engineering Science, Tuotantotalous
Kaikki oikeudet pidätetään.
Julkaisun pysyvä osoite on
https://urn.fi/URN:ISBN:978-952-335-968-0
https://urn.fi/URN:ISBN:978-952-335-968-0
Tiivistelmä
As information technology (IT) continues to offer new business opportunities with its
evolution, companies are increasingly looking to exploit IT solutions in their business.
When it comes to leveraging these opportunities, small- and medium-sized enterprises
(SMEs) face challenges in keeping pace with larger companies and thus need external
assistance. To develop an IT-enabled business, seeking the support of an IT-producing
company is an excellent option. However, despite the obvious need, very little is known
about the role of IT-producing companies in the value creation of their B2B customers.
This dissertation thus aimed to gain a comprehensive understanding of IT-producing and
IT-consuming companies’ information system (IS) capabilities on the business value
creation of the latter.
The study is based on five scientific publications and follows the explanatory sequential
design of mixed methods research. The quantitative data for the first four publications
were collected from Finnish small- and medium-sized online store operators using a
structured online questionnaire, and the qualitative data for the fifth publication were
collected by conducting ten interviewees in two IT-producing companies operating in
Finland.
As the results show, to provide their customers with the best possible business value, IT-producing companies believe that they need to shift their focus of investment in IS
capabilities from technical expertise to long-term relationship capabilities. As for IT-consuming companies, they feel that relationship capabilities mainly affect their
innovation performance, while other IS capabilities have a wider impact on their IS
business value. The results offer new insights and guidance for managers on how IS
capabilities can help create business value.
This thesis contributes to the performance management and IS management literature by
introducing an innovative framework for IS capabilities, providing empirical evidence on
the impact of each capability on business value creation for IT-consuming companies,
and clarifying the differing views between IT-producing and IT-consuming companies
on the importance of IS capabilities for business value creation. These new insights offer
interesting prospects for further research on the mechanisms through which IT-producing
and IT-consuming companies can create business value.
evolution, companies are increasingly looking to exploit IT solutions in their business.
When it comes to leveraging these opportunities, small- and medium-sized enterprises
(SMEs) face challenges in keeping pace with larger companies and thus need external
assistance. To develop an IT-enabled business, seeking the support of an IT-producing
company is an excellent option. However, despite the obvious need, very little is known
about the role of IT-producing companies in the value creation of their B2B customers.
This dissertation thus aimed to gain a comprehensive understanding of IT-producing and
IT-consuming companies’ information system (IS) capabilities on the business value
creation of the latter.
The study is based on five scientific publications and follows the explanatory sequential
design of mixed methods research. The quantitative data for the first four publications
were collected from Finnish small- and medium-sized online store operators using a
structured online questionnaire, and the qualitative data for the fifth publication were
collected by conducting ten interviewees in two IT-producing companies operating in
Finland.
As the results show, to provide their customers with the best possible business value, IT-producing companies believe that they need to shift their focus of investment in IS
capabilities from technical expertise to long-term relationship capabilities. As for IT-consuming companies, they feel that relationship capabilities mainly affect their
innovation performance, while other IS capabilities have a wider impact on their IS
business value. The results offer new insights and guidance for managers on how IS
capabilities can help create business value.
This thesis contributes to the performance management and IS management literature by
introducing an innovative framework for IS capabilities, providing empirical evidence on
the impact of each capability on business value creation for IT-consuming companies,
and clarifying the differing views between IT-producing and IT-consuming companies
on the importance of IS capabilities for business value creation. These new insights offer
interesting prospects for further research on the mechanisms through which IT-producing
and IT-consuming companies can create business value.
Kokoelmat
- Väitöskirjat [1037]