Team Client Relationships and Extreme Programming
Karn, J., Ninan, J. J. & Gheorghe, M. (2008). Team–Client Relationships and Extreme Programming. Human Technology, Volume 4 (2), pp. 186-208. URN:NBN:fi:jyu-200810245836. Retrieved from http://www.humantechnology.jyu.fi
Julkaistu sarjassa
Human Technology: An Interdisciplinary Journal on Humans in ICT EnvironmentsPäivämäärä
2008Tekijänoikeudet
© 2008 John Karn, Joseph J. Ninan, and Marian Gheorghe, and the Agora Center, University of Jyväskylä
This paper describes a study that examined the relationship between software
engineering teams who adhered to the extreme programming (XP) methodology and
their project clients. The study involved observing teams working on projects for clients
who had commissioned a piece of software to be used in the real world. Interviews were
conducted during and at the end of the project to get client opinion on how the project
had progressed. Of interest to the researchers were opinions on frequency of feedback,
how the team captured requirements, whether or not the iterative approach of XP proved
to be helpful, and the level of contextual and software engineering knowledge the client
had at the start of the project. In theory, fidelity to XP should result in enhanced
communication, reduce expectation gaps, and lead to greater client satisfaction. Our
results suggest that this depends heavily on the communication skills of the team and of
the client, the expectations of the client, and the nature of the project.
...
Julkaisija
University of Jyväskylä, Agora CenterISSN Hae Julkaisufoorumista
1795-6889
Alkuperäislähde
http://www.humantechnology.jyu.fiMetadata
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- Human technology [245]
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