Development of a Mobile Online Banking UX/UI Prototype
Teplov, Daniil (2019)
Teplov, Daniil
2019
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Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:amk-2019121326522
https://urn.fi/URN:NBN:fi:amk-2019121326522
Tiivistelmä
In today's world, where the mobile market comes to the fore, every industry needs to rethink its digital strategies so as not to be in the losers. This need does not bypass the financial industry. Most banks have already developed online banking services, but in order to be able to compete in the mobile world, they need to create functional mobile banking solutions. However, today it is not enough to create a working mobile application - it must meet all the advanced criteria of usability and provide the best user experience.
User-oriented approaches are used to develop suitable applications, which include extensive research and ongoing testing involving the users themselves in the workflow.
This thesis aims to create an interactive prototype of mobile banking using the principles of a user-oriented approach with the participation of European mobile banking users in the development process. The thesis explores the concepts of mobile applications, online, and mobile banking. Also, attention is paid to the review of user experience, user interface, usability, prototyping, as well as a review of modern approaches to the development of user experience.
For the creation of a prototype, a design tool with an interactive prototyping function was used. The development did not include any technical implementation and followed the user-centered design principles to facilitate the process of user research, collecting and interpreting data, and developing a prototype. In the development process, the inductive analysis of data from qualitative research was used.
The whole thesis was constructive research that led to the successful development of an interactive prototype of mobile banking, taking into account the main user preferences. Usability testing helped in evaluating the success of the prototype developed. The prototype evaluation showed that the developed mobile banking, in most cases, is easy to use and provides a satisfactory user experience.
User-oriented approaches are used to develop suitable applications, which include extensive research and ongoing testing involving the users themselves in the workflow.
This thesis aims to create an interactive prototype of mobile banking using the principles of a user-oriented approach with the participation of European mobile banking users in the development process. The thesis explores the concepts of mobile applications, online, and mobile banking. Also, attention is paid to the review of user experience, user interface, usability, prototyping, as well as a review of modern approaches to the development of user experience.
For the creation of a prototype, a design tool with an interactive prototyping function was used. The development did not include any technical implementation and followed the user-centered design principles to facilitate the process of user research, collecting and interpreting data, and developing a prototype. In the development process, the inductive analysis of data from qualitative research was used.
The whole thesis was constructive research that led to the successful development of an interactive prototype of mobile banking, taking into account the main user preferences. Usability testing helped in evaluating the success of the prototype developed. The prototype evaluation showed that the developed mobile banking, in most cases, is easy to use and provides a satisfactory user experience.