Product data management systems in support of product management – A Qualitative Case Study of Elisa Oyj, Consumer Unit
Juvonen, Kaisa (2018)
Juvonen, Kaisa
Haaga-Helia ammattikorkeakoulu
2018
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Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:amk-2018112317981
https://urn.fi/URN:NBN:fi:amk-2018112317981
Tiivistelmä
The subject of this study was product data management systems and the way they support the product management process. The aim of the study was to clarify the area of product data management systems because the field covers large amount of different types of data and processes, but the terminology used to describe different types of systems is vague. The first part of the study concentrated on the setting product management systems operate in. Concepts of product, product management and product data management were investigated quite thoroughly to understand how the product data management systems relate to these key concepts.
After this study set out to produce a classification of the product data management systems to provide a better understanding of the different dimensions of these systems. This part of the research was conducted with method of content analysis by using different sources to collect information on product data management systems during September and October 2018. Classification identified the product management areas supported by the systems and provided a list of features attributed to the types of systems. The study employed the classification created in a case study in Elisa Oyj’s consumer business unit In October and November 2018. Case study was conducted with a series of semi-structured interviews that were performed among the stakeholders of the consumer unit’s product management process. Aim was to try out the classification and provide insights on the views of the stakeholders.
Outputs of the study were the classification of the product data management systems and some recommendations for the future research and to the Elisa Oyj who is the beneficiary of the study. Classification created divided product data management systems to product configurators, product data management systems, product information management systems and product lifecycle management systems. From these classifications the product lifecycle management system merits further investigation specially to identify what form it will take as commercial product. As for recommendations for the case study organization first of the main findings in the interviews was that common terminology needs to be established in the discussions in the subject area. Second finding was that the stakeholders expressed need for better content management processes or a product information management system.
After this study set out to produce a classification of the product data management systems to provide a better understanding of the different dimensions of these systems. This part of the research was conducted with method of content analysis by using different sources to collect information on product data management systems during September and October 2018. Classification identified the product management areas supported by the systems and provided a list of features attributed to the types of systems. The study employed the classification created in a case study in Elisa Oyj’s consumer business unit In October and November 2018. Case study was conducted with a series of semi-structured interviews that were performed among the stakeholders of the consumer unit’s product management process. Aim was to try out the classification and provide insights on the views of the stakeholders.
Outputs of the study were the classification of the product data management systems and some recommendations for the future research and to the Elisa Oyj who is the beneficiary of the study. Classification created divided product data management systems to product configurators, product data management systems, product information management systems and product lifecycle management systems. From these classifications the product lifecycle management system merits further investigation specially to identify what form it will take as commercial product. As for recommendations for the case study organization first of the main findings in the interviews was that common terminology needs to be established in the discussions in the subject area. Second finding was that the stakeholders expressed need for better content management processes or a product information management system.