Improving the order-delivery process by examining the problem points in drop shipping
Rauhanen, Arttu (2018)
Rauhanen, Arttu
Jyväskylän ammattikorkeakoulu
2018
All rights reserved
Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:amk-201803153415
https://urn.fi/URN:NBN:fi:amk-201803153415
Tiivistelmä
Paper business line of the Valmet Technologies Ltd provides technology and solutions for board, tissue and printing paper production. Project deliveries vary from new production lines to paper line rebuilds. Due to lean fundamentals inventories have been minimized and drop shipments are taken in wider use. Valmet has had several issues in drop shipments in form of unnecessary work and waste of resources.
Problems in drop shipments were examined to make the order-delivery process more efficient. The main research question was “What are the major issues in drop shipping and what needs to be done in order to improve the order-delivery process?”. The question was divided into sub-questions: “What are the different sections where the problems occur?” and “What development proposals can be made from the outcome of the research?”.
The theoretical framework was based on project shipping, quality tools and lean fundamentals. The data for the study was acquired from structured interviews and from the transportation system. The qualitative data was analyzed by using thematic analysis in order to get broad understanding of the phenomenon. Additionally, purpose was to create development proposals which would follow company’s policies and procedures along with the answers of the interviewees.
As a result, inaccurate information, inefficient utilization of the resources and inappropriate compliance of the requirements were discovered to be the biggest problem points in all the sections in the supply chain. Therefore, the execution of the order-delivery process could be improved by internal customer ship and transparency as well as by better co-operation with suppliers.
Problems in drop shipments were examined to make the order-delivery process more efficient. The main research question was “What are the major issues in drop shipping and what needs to be done in order to improve the order-delivery process?”. The question was divided into sub-questions: “What are the different sections where the problems occur?” and “What development proposals can be made from the outcome of the research?”.
The theoretical framework was based on project shipping, quality tools and lean fundamentals. The data for the study was acquired from structured interviews and from the transportation system. The qualitative data was analyzed by using thematic analysis in order to get broad understanding of the phenomenon. Additionally, purpose was to create development proposals which would follow company’s policies and procedures along with the answers of the interviewees.
As a result, inaccurate information, inefficient utilization of the resources and inappropriate compliance of the requirements were discovered to be the biggest problem points in all the sections in the supply chain. Therefore, the execution of the order-delivery process could be improved by internal customer ship and transparency as well as by better co-operation with suppliers.