Employee satisfaction survey: Reippailuhalli Huimala
Kasvi, Annina (2017)
Kasvi, Annina
Haaga-Helia ammattikorkeakoulu
2017
All rights reserved
Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:amk-201705249881
https://urn.fi/URN:NBN:fi:amk-201705249881
Tiivistelmä
This thesis is commissioned by Reippailuhalli Huimala, an indoor activity park located in Konala, Helsinki. The main objective of this thesis is to assess the current level of employee satisfaction and psychological capital in Huimala. The purpose is to add more strategic value to Huimala’s human resource management activities by providing useful information about their employees’ opinions, and giving practical recommendations that support further development.
The theoretical framework of this research is based on psychological capital, and the concept is introduced in the first part of the framework. Second part introduces the concept of employee satisfaction, and its connection to psychological capital is discussed.
The research was conducted with a quantitative approach, by creating an employee satisfaction survey. The survey measured employees’ opinions on six different facets: nature of work, social climate, job appreciation, supervision, job performance and communication. The survey was public between April 21st and May 2nd, 2017. It collected 27 answers, which is 93% of the total population.
The results of this research show that Huimala’s employees are generally satisfied with their work, have a positive mindset, and feel confident about their abilities. Undoubtedly the strongest asset of Huimala is the social climate: every single respondent felt they get along with their colleagues. The only general sources of dissatisfaction were inconsistent and ineffective internal communication, imbalance between positive and constructive feedback, and a few shortcomings in working conditions.
Based on the results development proposals were created, and they are presented at the end of the thesis. The proposals address both employee satisfaction and psychological capital. Furthermore, a suggestion for future research is provided.
The theoretical framework of this research is based on psychological capital, and the concept is introduced in the first part of the framework. Second part introduces the concept of employee satisfaction, and its connection to psychological capital is discussed.
The research was conducted with a quantitative approach, by creating an employee satisfaction survey. The survey measured employees’ opinions on six different facets: nature of work, social climate, job appreciation, supervision, job performance and communication. The survey was public between April 21st and May 2nd, 2017. It collected 27 answers, which is 93% of the total population.
The results of this research show that Huimala’s employees are generally satisfied with their work, have a positive mindset, and feel confident about their abilities. Undoubtedly the strongest asset of Huimala is the social climate: every single respondent felt they get along with their colleagues. The only general sources of dissatisfaction were inconsistent and ineffective internal communication, imbalance between positive and constructive feedback, and a few shortcomings in working conditions.
Based on the results development proposals were created, and they are presented at the end of the thesis. The proposals address both employee satisfaction and psychological capital. Furthermore, a suggestion for future research is provided.