User Information Satisfaction among Female Refugees and Immigrants as Assessed by the Level of Information Literacy on Social Media

Khadijah Kainat; Maedeh Ghorbanian Zolbin; Gunilla Widén; Shahrokh Nikou

doi:10.18690/978-961-286-485-9

User Information Satisfaction among Female Refugees and Immigrants as Assessed by the Level of Information Literacy on Social Media

Khadijah Kainat^*, Maedeh Ghorbanian Zolbin, Gunilla Widén, Shahrokh Nikou

^*Corresponding author for this work

Research output: Chapter in Book/Conference proceeding › Conference contribution › Scientific › peer-review

2 Citations (Scopus)

118 Downloads (Pure)

Abstract

Female refugees and immigrants face various challenges in accessing, using, and sharing information during their integration process. In the context of COVID-19, this study aims to identify the user information satisfaction of female refugees and immigrants living in Finland and Sweden. Using a dataset comprising 232 respondents, the research model was examined through structural equation modelling. The results show that information overload in social media streams has an impact on information fatigue and consequently on the information avoidance behaviour of the target group. The results also show that information literacy helps to avoid social media information overload, in addition to its direct effect on user information satisfaction. Being familiar with the perceived COVID-19 challenges also positively impacts user information satisfaction. In view of the fact that European countries are receiving an ever increasing number of refugees and immigrants, the findings of this study provide both theoretical and practical contributions.

Original language	English
Title of host publication	34th Bled eConference Digital Support from Crisis to Progressive Change: June 27 – 30, 2021, Online Conference Proceedings
Editors	Andreja Pucihar, Mirjana Kljajić Borštnar, Roger Bons, Helen Cripps, Anand Sheombar, Doroteja Vidmar
Place of Publication	University of Maribor
Publisher	University of Maribor, Faculty of Organizational Sciences
Pages	337-350
ISBN (Electronic)	978-961-286-485-9
DOIs	https://doi.org/10.18690/978-961-286-485-9
Publication status	Published - 23 Jun 2021
MoE publication type	A4 Article in a conference publication
Event	34TH BLED ECONFERENCE - Bled, Slovenia Duration: 27 Jun 2021 → 30 Jun 2021 Conference number: 34

Conference

Conference	34TH BLED ECONFERENCE
Abbreviated title	BLED
Country/Territory	Slovenia
City	Bled
Period	27/06/21 → 30/06/21

Keywords

Literacy
Information behavior
Digitalisation
Social Media
Refugees
COVID 19

Access to Document

10.18690/978-961-286-485-9Licence: Publisher rights policy

Bled_2021_KhadijahFinal published version, 396 KBLicence: Publisher rights policy

https://urn.fi/URN:NBN:fi-fe202201148449

Cite this

Kainat, K., Ghorbanian Zolbin, M., Widén, G., & Nikou, S. (2021). User Information Satisfaction among Female Refugees and Immigrants as Assessed by the Level of Information Literacy on Social Media. In A. Pucihar, M. Kljajić Borštnar, R. Bons, H. Cripps, A. Sheombar, & D. Vidmar (Eds.), 34th Bled eConference Digital Support from Crisis to Progressive Change: June 27 – 30, 2021, Online Conference Proceedings (pp. 337-350). University of Maribor, Faculty of Organizational Sciences. https://doi.org/10.18690/978-961-286-485-9

Kainat, Khadijah ; Ghorbanian Zolbin, Maedeh ; Widén, Gunilla et al. / User Information Satisfaction among Female Refugees and Immigrants as Assessed by the Level of Information Literacy on Social Media. 34th Bled eConference Digital Support from Crisis to Progressive Change: June 27 – 30, 2021, Online Conference Proceedings. editor / Andreja Pucihar ; Mirjana Kljajić Borštnar ; Roger Bons ; Helen Cripps ; Anand Sheombar ; Doroteja Vidmar. University of Maribor : University of Maribor, Faculty of Organizational Sciences, 2021. pp. 337-350

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title = "User Information Satisfaction among Female Refugees and Immigrants as Assessed by the Level of Information Literacy on Social Media",

abstract = "Female refugees and immigrants face various challenges in accessing, using, and sharing information during their integration process. In the context of COVID-19, this study aims to identify the user information satisfaction of female refugees and immigrants living in Finland and Sweden. Using a dataset comprising 232 respondents, the research model was examined through structural equation modelling. The results show that information overload in social media streams has an impact on information fatigue and consequently on the information avoidance behaviour of the target group. The results also show that information literacy helps to avoid social media information overload, in addition to its direct effect on user information satisfaction. Being familiar with the perceived COVID-19 challenges also positively impacts user information satisfaction. In view of the fact that European countries are receiving an ever increasing number of refugees and immigrants, the findings of this study provide both theoretical and practical contributions.",

keywords = "Literacy, Information behavior, Digitalisation, Social Media, Refugees, COVID 19",

author = "Khadijah Kainat and {Ghorbanian Zolbin}, Maedeh and Gunilla Wid{\'e}n and Shahrokh Nikou",

year = "2021",

month = jun,

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doi = "10.18690/978-961-286-485-9",

language = "English",

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editor = "Andreja Pucihar and {Kljaji{\'c} Bor{\v s}tnar}, Mirjana and Roger Bons and Helen Cripps and Anand Sheombar and Doroteja Vidmar",

booktitle = "34th Bled eConference Digital Support from Crisis to Progressive Change: June 27 – 30, 2021, Online Conference Proceedings",

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Kainat, K , Ghorbanian Zolbin, M , Widén, G & Nikou, S 2021, User Information Satisfaction among Female Refugees and Immigrants as Assessed by the Level of Information Literacy on Social Media. in A Pucihar, M Kljajić Borštnar, R Bons, H Cripps, A Sheombar & D Vidmar (eds), 34th Bled eConference Digital Support from Crisis to Progressive Change: June 27 – 30, 2021, Online Conference Proceedings. University of Maribor, Faculty of Organizational Sciences, University of Maribor, pp. 337-350, 34TH BLED ECONFERENCE, Bled, Slovenia, 27/06/21. https://doi.org/10.18690/978-961-286-485-9

User Information Satisfaction among Female Refugees and Immigrants as Assessed by the Level of Information Literacy on Social Media. / Kainat, Khadijah ; Ghorbanian Zolbin, Maedeh ; Widén, Gunilla et al.
34th Bled eConference Digital Support from Crisis to Progressive Change: June 27 – 30, 2021, Online Conference Proceedings. ed. / Andreja Pucihar; Mirjana Kljajić Borštnar; Roger Bons; Helen Cripps; Anand Sheombar; Doroteja Vidmar. University of Maribor: University of Maribor, Faculty of Organizational Sciences, 2021. p. 337-350.

Research output: Chapter in Book/Conference proceeding › Conference contribution › Scientific › peer-review

TY - GEN

T1 - User Information Satisfaction among Female Refugees and Immigrants as Assessed by the Level of Information Literacy on Social Media

AU - Kainat, Khadijah

AU - Ghorbanian Zolbin, Maedeh

AU - Widén, Gunilla

AU - Nikou, Shahrokh

N1 - Conference code: 34

PY - 2021/6/23

Y1 - 2021/6/23

N2 - Female refugees and immigrants face various challenges in accessing, using, and sharing information during their integration process. In the context of COVID-19, this study aims to identify the user information satisfaction of female refugees and immigrants living in Finland and Sweden. Using a dataset comprising 232 respondents, the research model was examined through structural equation modelling. The results show that information overload in social media streams has an impact on information fatigue and consequently on the information avoidance behaviour of the target group. The results also show that information literacy helps to avoid social media information overload, in addition to its direct effect on user information satisfaction. Being familiar with the perceived COVID-19 challenges also positively impacts user information satisfaction. In view of the fact that European countries are receiving an ever increasing number of refugees and immigrants, the findings of this study provide both theoretical and practical contributions.

AB - Female refugees and immigrants face various challenges in accessing, using, and sharing information during their integration process. In the context of COVID-19, this study aims to identify the user information satisfaction of female refugees and immigrants living in Finland and Sweden. Using a dataset comprising 232 respondents, the research model was examined through structural equation modelling. The results show that information overload in social media streams has an impact on information fatigue and consequently on the information avoidance behaviour of the target group. The results also show that information literacy helps to avoid social media information overload, in addition to its direct effect on user information satisfaction. Being familiar with the perceived COVID-19 challenges also positively impacts user information satisfaction. In view of the fact that European countries are receiving an ever increasing number of refugees and immigrants, the findings of this study provide both theoretical and practical contributions.

KW - Literacy

KW - Information behavior

KW - Digitalisation

KW - Social Media

KW - Refugees

KW - COVID 19

U2 - 10.18690/978-961-286-485-9

DO - 10.18690/978-961-286-485-9

M3 - Conference contribution

SP - 337

EP - 350

BT - 34th Bled eConference Digital Support from Crisis to Progressive Change: June 27 – 30, 2021, Online Conference Proceedings

A2 - Pucihar, Andreja

A2 - Kljajić Borštnar, Mirjana

A2 - Bons, Roger

A2 - Cripps, Helen

A2 - Sheombar, Anand

A2 - Vidmar, Doroteja

PB - University of Maribor, Faculty of Organizational Sciences

CY - University of Maribor

T2 - 34TH BLED ECONFERENCE

Y2 - 27 June 2021 through 30 June 2021

ER -

Kainat K , Ghorbanian Zolbin M , Widén G, Nikou S. User Information Satisfaction among Female Refugees and Immigrants as Assessed by the Level of Information Literacy on Social Media. In Pucihar A, Kljajić Borštnar M, Bons R, Cripps H, Sheombar A, Vidmar D, editors, 34th Bled eConference Digital Support from Crisis to Progressive Change: June 27 – 30, 2021, Online Conference Proceedings. University of Maribor: University of Maribor, Faculty of Organizational Sciences. 2021. p. 337-350 doi: 10.18690/978-961-286-485-9

User Information Satisfaction among Female Refugees and Immigrants as Assessed by the Level of Information Literacy on Social Media

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