Information behavior and practices research informing information systems design
Huvila, Isto; Enwald, Heidi; Eriksson-Backa, Kristina; Liu, Ying-Hsang; Hirvonen, Noora (2021-12-18)
Huvila, I., Enwald, H.,Eriksson-Backa, K., Liu, Y.-H., & Hirvonen, N.(2022). Information behavior and practicesresearch informing information systems design. Journal of the Association for Information Scienceand Technology,73(7), 1043–1057. https://doi.org/10.1002/asi.24611
© 2021 The Authors. Journal of the Association for Information Science and Technology published by Wiley Periodicals LLC on behalf of Association for Information Science and Technology. This is an open access article under the terms of the Creative Commons Attribution-NonCommercial License, which permits use, distribution and reproduction in any medium, provided the original work is properly cited and is not used for commercial purposes.
https://creativecommons.org/licenses/by-nc/4.0/
https://urn.fi/URN:NBN:fi-fe2022082355995
Tiivistelmä
Abstract
Information behavior and practices (IBP) research has been repeatedly criticized for having little impact on information systems development (ISD). Claiming that there is a complete disconnect would be an exaggeration but itis apparent that it is not always easy to translate findings of IBP research to workable design recommendations. Based on a reading of earlier literature and a closer investigation of three illustrative example contexts, this article underlines that the value of IBP research for ISD lies in its capability to inform ISD of the variety of ways people deal with information beyond individual systems, their own wants and designers’ assumptions. Moreover, it highlights that the implications of information systems go beyond their primary users. Instead of overemphasizing the contextuality of findings, a part of IBP research would benefit from an increased focus on explicating its epistemological extents and limits and identifying, which findings are transferable, what distinguishes specific contexts, what are their defining constraints and priorities, and what aspects of their uniqueness are assumptions and simple clichés.
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