Will robots take over? Assessing the potential of RPA in logistics processes. Case: Finnair Cargo. Cool Terminal
Perestoronina, Nina (2020)
Perestoronina, Nina
2020
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Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:amk-2020121427940
https://urn.fi/URN:NBN:fi:amk-2020121427940
Tiivistelmä
Over last years, digitalisation and automation of processes by integrating robotic process have been an important issue in companies’ processes. The technological inventions have also impacted on the logistics industry, which helped to facilitate the process of service and product delivery. Leading aviation companies, like Finnair are evolving the extend of digitalisation to follow up the current industrial trends.
Nevertheless, automation of processes is not enough when considering logistics industry: providing excellent working conditions for employees would be an issue of vital importance. To do so, author suggests monotonous and reoccurring work done by humans to be replaced with RPA – Robotic Process Automation. The research was carried out as a case study for Finnair Cargo Cool Terminal.
The objective of the thesis was to find out the core processes to be replaced by RPA by analysing the data, which was collected using qualitative method of data collection by conducting interviews with Finnair employees.
As a result, five processes that can be robotized has been set. Among those, on the basis of KPIs identified by the author, the most efficient one has been selected.
It was concluded, that the process of WB automatic copying was considered as the most time consuming process which could be replaced with an RPA. It has been recommended that implementation of RPA in Finnair Cargo Cool Terminal would require further quantitative data collection to increase chances of successful integration.
Nevertheless, automation of processes is not enough when considering logistics industry: providing excellent working conditions for employees would be an issue of vital importance. To do so, author suggests monotonous and reoccurring work done by humans to be replaced with RPA – Robotic Process Automation. The research was carried out as a case study for Finnair Cargo Cool Terminal.
The objective of the thesis was to find out the core processes to be replaced by RPA by analysing the data, which was collected using qualitative method of data collection by conducting interviews with Finnair employees.
As a result, five processes that can be robotized has been set. Among those, on the basis of KPIs identified by the author, the most efficient one has been selected.
It was concluded, that the process of WB automatic copying was considered as the most time consuming process which could be replaced with an RPA. It has been recommended that implementation of RPA in Finnair Cargo Cool Terminal would require further quantitative data collection to increase chances of successful integration.