Risks in the user interaction of alarm functionality in situation awareness systems
Kuparinen-Koho, Tuija (2020)
Kuparinen-Koho, Tuija
2020
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Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:amk-2020060115884
https://urn.fi/URN:NBN:fi:amk-2020060115884
Tiivistelmä
This study aimed to identify how the perception of user alerts is supported by design instructions and standards, examine possible and realized risks associated with losing situational awareness regarding alerts, and report cybersecurity issues related to user interaction and poor design in situations requiring special attention in the cyber physical
environment.
This thesis was a qualitative study combining empirical and theoretical research strategies. The empirical part was carried out by examining investigation reports published by traffic management authorities in the context of deficient situation awareness. The theoretical part was accomplished by a literature review focused on situation awareness, risks related to it and means to foster it.
The results show that in a single accident, multiple errors in situation awareness and at different system interfaces can occur simultaneously. Situational awareness was found to be often weakened by the problems in perception. Human-software interactions, as well as human-to-human interactions are vulnerable to multitudinous errors. Furthermore, it was found that the risk of vulnerability increases with the complex and inter-connected ICT systems being as targets for cyberattacks.
environment.
This thesis was a qualitative study combining empirical and theoretical research strategies. The empirical part was carried out by examining investigation reports published by traffic management authorities in the context of deficient situation awareness. The theoretical part was accomplished by a literature review focused on situation awareness, risks related to it and means to foster it.
The results show that in a single accident, multiple errors in situation awareness and at different system interfaces can occur simultaneously. Situational awareness was found to be often weakened by the problems in perception. Human-software interactions, as well as human-to-human interactions are vulnerable to multitudinous errors. Furthermore, it was found that the risk of vulnerability increases with the complex and inter-connected ICT systems being as targets for cyberattacks.