Improving Invoicing and Reporting of Complex Service Agreement Services Using New Maintenance Software
Haiko, Tuulia (2020)
Haiko, Tuulia
2020
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Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:amk-202005108156
https://urn.fi/URN:NBN:fi:amk-202005108156
Tiivistelmä
Even the most traditional industries are in the middle of new customer demands and industry standards. The era of digital services and continuous availability is here. The case company of this study has recently implemented a new maintenance software. It enables on time services in digital environment.
The improvement of the new mobile digital environment is continuous and this study concentrates on improving the invoicing and reporting process and data of the complex service agreement services. As an essential part of this study an implementation plan for the improvements is also proposed.
The study is conducted as an applied action research which supports the strong connection and cooperation with the case organization. The conceptual framework and the proposal are target oriented and the goal was to find tailored solution for certain business problem. The key stakeholders of the case company have been involved in the current state analysis and creating the solution. Qualitative methods such interviews and workshops were used as the primary data collection method.
There isn’t a one comprehensive solution to the business problem but several small ones that lead the case organization towards its targets of digital maintenance services. This report suggests improvements to finetune the process and the platform. These improvements retell the natural ways of the case organization but focus strongly on generating better invoicing and reporting data in more efficient ways.
The case organization has already begun to implement the results of this study to the operations. It is recommended to keep up with the good work and use the knowledge collected into this report to improve further.
The improvement of the new mobile digital environment is continuous and this study concentrates on improving the invoicing and reporting process and data of the complex service agreement services. As an essential part of this study an implementation plan for the improvements is also proposed.
The study is conducted as an applied action research which supports the strong connection and cooperation with the case organization. The conceptual framework and the proposal are target oriented and the goal was to find tailored solution for certain business problem. The key stakeholders of the case company have been involved in the current state analysis and creating the solution. Qualitative methods such interviews and workshops were used as the primary data collection method.
There isn’t a one comprehensive solution to the business problem but several small ones that lead the case organization towards its targets of digital maintenance services. This report suggests improvements to finetune the process and the platform. These improvements retell the natural ways of the case organization but focus strongly on generating better invoicing and reporting data in more efficient ways.
The case organization has already begun to implement the results of this study to the operations. It is recommended to keep up with the good work and use the knowledge collected into this report to improve further.