Facilitating and encouraging internal knowledge sharing - Case: Mansystems
Nguyen, Vi T (2019)
Nguyen, Vi T
2019
All rights reserved. This publication is copyrighted. You may download, display and print it for Your own personal use. Commercial use is prohibited.
Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:amk-2019110720789
https://urn.fi/URN:NBN:fi:amk-2019110720789
Tiivistelmä
This thesis focused on investigating the significance and purpose of knowledge sharing in SMEs, the common challenges they have to confront and the roles of an ICT application in the knowledge sharing of companies, especially SMEs. Based on these findings, the purpose was to give possible ICT suggestions for the case company.
In the thesis, five research questions were answered using mixed methodology based on practical problems and the theory connected with them. To expand a deeper conception of the possible methods or the approaches to motivate employees to share their knowledge and facilitate the internal knowledge sharing in SMEs in real-time life, the constructive research methodology was applied in this thesis. In detail, the combination of theories, hypothesis and testing were implemented in the real case company to find the feasible ICT solutions for their effective knowledge sharing processes.
The thesis proved the importance of knowledge sharing in business growth and the existence of every company, especially SMEs. In the meantime, they still have to confront challenges. Besides, ICT solutions have a vital influence on their knowledge sharing processes. However, it is a facilitator which cannot replace completely other significant factors such as human, leadership, learning and organization.
In the thesis, five research questions were answered using mixed methodology based on practical problems and the theory connected with them. To expand a deeper conception of the possible methods or the approaches to motivate employees to share their knowledge and facilitate the internal knowledge sharing in SMEs in real-time life, the constructive research methodology was applied in this thesis. In detail, the combination of theories, hypothesis and testing were implemented in the real case company to find the feasible ICT solutions for their effective knowledge sharing processes.
The thesis proved the importance of knowledge sharing in business growth and the existence of every company, especially SMEs. In the meantime, they still have to confront challenges. Besides, ICT solutions have a vital influence on their knowledge sharing processes. However, it is a facilitator which cannot replace completely other significant factors such as human, leadership, learning and organization.