Service Design Perspective on Virtual Course Development
Österberg, Emma (2019)
Avaa tiedosto
Lataukset:
Österberg, Emma
2019
All rights reserved. This publication is copyrighted. You may download, display and print it for Your own personal use. Commercial use is prohibited.
Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:amk-2019100319497
https://urn.fi/URN:NBN:fi:amk-2019100319497
Tiivistelmä
This thesis provides Haaga-Helia University of Applied Sciences insight into how the students experience virtual courses. The topic arose from personal interest after completing over half of the courses required for the BBA in Business IT degree as virtual courses.
The thesis explores the service design process as well as the difficulty of designing virtual courses in the digital era. The insight of the students is collected in the form of a 20-question questionnaire which proves that students truly enjoy the concept of virtual courses as it provides them with freedom but that they have had varied experiences depending on the teacher of the virtual courses.
The questionnaire responses are reflected on the new Haaga-Helia virtual course quality standards which shows that the courses do reach the minimum level of the standards. However, it also proves that there are differences between the courses as they are built and designed by different teachers. The problem is not in the content but in the pedagogical and technological way of presenting it.
The thesis arrives at a conclusion where a general structure template for similar virtual courses could be seen as a beneficial support tool for the teachers in the process of building and designing virtual courses. The template should be formed based on pedagogical, technical and content knowledge in order for it to be most useful for the teachers as well as to give the best learning experience for the students.
The thesis explores the service design process as well as the difficulty of designing virtual courses in the digital era. The insight of the students is collected in the form of a 20-question questionnaire which proves that students truly enjoy the concept of virtual courses as it provides them with freedom but that they have had varied experiences depending on the teacher of the virtual courses.
The questionnaire responses are reflected on the new Haaga-Helia virtual course quality standards which shows that the courses do reach the minimum level of the standards. However, it also proves that there are differences between the courses as they are built and designed by different teachers. The problem is not in the content but in the pedagogical and technological way of presenting it.
The thesis arrives at a conclusion where a general structure template for similar virtual courses could be seen as a beneficial support tool for the teachers in the process of building and designing virtual courses. The template should be formed based on pedagogical, technical and content knowledge in order for it to be most useful for the teachers as well as to give the best learning experience for the students.
Kokoelmat
Samankaltainen aineisto
Näytetään aineisto, joilla on samankaltaisia nimekkeitä, tekijöitä tai asiasanoja.
-
Managing a Change Strategy for a website using Service Design and Human-Centred Design : A case study of Teknos´ Designer Services´ website
Seilonen, Jonna (2019)This study is based on the website service development. It analyses how a change strategy may be managed for a website based on user preferences and recommendations. The aim of the study is to provide recommendations as ... -
Personal experiences in the design process : how designers recognize and utilize their personal experiences in the design process
Tiensivu, Maaria (Turun ammattikorkeakoulu, 2016)The thesis explores how designers utilize and reflect on their personal experiences within the design process. It tackles the reasons why these experiences should not be automatically rejected as biased and why critical ... -
Design in Games : game design and how does design affect the perception of the game?
Poryadina, Daria (2022)Game design is a very important part of the game development process. Creation of game content, bringing it into technical compliance. The study of the features of game design and its impact on the perception of the player ...