"The Birth Home of dreams": A Case study about a co-design process of a birth home
Ikonen, Jenni (2019)
Ikonen, Jenni
2019
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Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:amk-2019092519242
https://urn.fi/URN:NBN:fi:amk-2019092519242
Tiivistelmä
In social and health services, the customer’s role is changing from a passive service user to an active service designer. In Finland, the big reform in social and health care services has brought a pressure to renew social and health care services, and this has helped the progress of customer oriented services. Co-design is a method that enables service design with the customers.
This case study was conducted by using co-design and participatory action research. The object of this case study was to co-design a visionary birth home with its potential customers and personnel. The data for this study was collected in two workshops by using participatory methods.
The results of the participatory methods with the most common expressions concerning the birth home of dreams were related to the services given before the birth, family centeredness, the use of water in the birth, safety, the use of time, mental coaching, the use of space, naturalness, home-likeness, visuality, individuality, peacefulness, nature, congeniality, the nearness of the hospital and professionalism. Co-design was found to be a useful method in designing social and health care services. The workshops produced voluminous amounts of beneficial material. The added value of co-design in designing social and health care services are the opinions and thoughts of the service users that are taken along to the design of the services
Keywords
This case study was conducted by using co-design and participatory action research. The object of this case study was to co-design a visionary birth home with its potential customers and personnel. The data for this study was collected in two workshops by using participatory methods.
The results of the participatory methods with the most common expressions concerning the birth home of dreams were related to the services given before the birth, family centeredness, the use of water in the birth, safety, the use of time, mental coaching, the use of space, naturalness, home-likeness, visuality, individuality, peacefulness, nature, congeniality, the nearness of the hospital and professionalism. Co-design was found to be a useful method in designing social and health care services. The workshops produced voluminous amounts of beneficial material. The added value of co-design in designing social and health care services are the opinions and thoughts of the service users that are taken along to the design of the services
Keywords