LEVEL OF JOB SATISFACTION OF FILIPINO NURSES IN ATTENDO OY, FINLAND
Jimeno, Arthur (2019)
Jimeno, Arthur
2019
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Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:amk-2019081317800
https://urn.fi/URN:NBN:fi:amk-2019081317800
Tiivistelmä
In business, job satisfaction and overall experiences of an employee are related to achieving a successful business and employee development. The satisfaction rate of Filipino nurses under Attendo Oy, Finland will enable us to understand the situation of Filipino nurses regarding overall satisfaction with the working hours, the shift cycle, the salary grade, the holidays, the benefits and the commitment. This study aims to create a platform for stakeholders that will strengthen and augment the level of satisfaction of Filipino nurses. The study is based on the answers to a total of 103 respondents. The questionnaire was given to nurses working in Attendo Oy, Finland as assistant nurses or licensed practical nurses. The questionnaires were sent via an electronic form. The data from a total of 25 interviewees were also analysed.
This study utilizes Root Cause Analysis, Lean Six Sigma, and SWOT analysis. The methods are used to complete the results and to create a conclusion and suggested recommendations. The research study is a qualitative and quantitative approach that provides to support for the empirical methods. The results show that for the categories of holidays, commitment, working and the benefits, the respondents found them highly satisfactory (which is above 50%). The shift cycle rating was 46%. The overall satisfaction is considered at a good level which is 37% but the undecided was 48 %. On the other hand, the category for salary presented to be the most dissatisfactory. Most Filipino nurses work abroad for better pay. However, this is not the only basis of their satisfaction rate. They also express that career development and management are more important in long-term commitment. In terms of management and leadership were influenced by job satisfaction and commitment.
This study utilizes Root Cause Analysis, Lean Six Sigma, and SWOT analysis. The methods are used to complete the results and to create a conclusion and suggested recommendations. The research study is a qualitative and quantitative approach that provides to support for the empirical methods. The results show that for the categories of holidays, commitment, working and the benefits, the respondents found them highly satisfactory (which is above 50%). The shift cycle rating was 46%. The overall satisfaction is considered at a good level which is 37% but the undecided was 48 %. On the other hand, the category for salary presented to be the most dissatisfactory. Most Filipino nurses work abroad for better pay. However, this is not the only basis of their satisfaction rate. They also express that career development and management are more important in long-term commitment. In terms of management and leadership were influenced by job satisfaction and commitment.