Human-centered Robot Interaction: Emotional Engagement Factors in Anthropomorphic Social Robots for Finnish Older Adults
Lemmi, Dominique (2019)
Lemmi, Dominique
2019
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Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:amk-2019052913277
https://urn.fi/URN:NBN:fi:amk-2019052913277
Tiivistelmä
Social robots are expected to have an important role in Finnish older adults’ everyday life nevertheless, some of the future challenges are represented by social human robot interaction and integration of user needs.
This research-oriented thesis aims to cover gaps in research concerning the integration of user experience in human robot interaction. Additionally, this study explores emotional engagement factors in human robot interactions of Finnish older adults and an anthropomorphic social robot. Furthermore, proposes a design framework and guidelines for anthropomorphic robot companions for Finnish older adults.
An online user study was conducted in which eight older adults participated as well as, a separate controlled experiment was performed with a different sample of eight older adults with age range from 67 to 75 years old.
In the controlled experiment, adopting Wizard of OZ technique, older adults conversed with Furhat an anthropomorphic social robot and two conditions were tested. Group A conversed with the male version of the robot and Group B conversed with the female version of the robot. After the interaction participants undertook a post survey.
The main findings of this study revealed that emotional engagement in anthropomorphic social robots refers to users´ affect and emotions in terms of happiness, interest, curiosity and trust. Trust contributes significantly to emotional engagement. Additionally, the gender of the robot has no effect on participants in terms of trust or emotions elicited by the robot in the participant.
User study and controlled experiment presented discrepancies in terms of trust towards the robot and emotions elicited by the robot in the users. This finding represents evidence that user experience methodologies need to be integrated in human robot interaction.
Finally, the proposed design framework and design guidelines consider user mental model and calibrate the design of the robot through emotional engagement factors promoting natural social human interactions according to users ‘needs.
This research-oriented thesis aims to cover gaps in research concerning the integration of user experience in human robot interaction. Additionally, this study explores emotional engagement factors in human robot interactions of Finnish older adults and an anthropomorphic social robot. Furthermore, proposes a design framework and guidelines for anthropomorphic robot companions for Finnish older adults.
An online user study was conducted in which eight older adults participated as well as, a separate controlled experiment was performed with a different sample of eight older adults with age range from 67 to 75 years old.
In the controlled experiment, adopting Wizard of OZ technique, older adults conversed with Furhat an anthropomorphic social robot and two conditions were tested. Group A conversed with the male version of the robot and Group B conversed with the female version of the robot. After the interaction participants undertook a post survey.
The main findings of this study revealed that emotional engagement in anthropomorphic social robots refers to users´ affect and emotions in terms of happiness, interest, curiosity and trust. Trust contributes significantly to emotional engagement. Additionally, the gender of the robot has no effect on participants in terms of trust or emotions elicited by the robot in the participant.
User study and controlled experiment presented discrepancies in terms of trust towards the robot and emotions elicited by the robot in the users. This finding represents evidence that user experience methodologies need to be integrated in human robot interaction.
Finally, the proposed design framework and design guidelines consider user mental model and calibrate the design of the robot through emotional engagement factors promoting natural social human interactions according to users ‘needs.
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