E-commerce effect on last mile logistics in smart cities and opportunities for case company X
Kozlovskaia, Ekaterina (2019)
Kozlovskaia, Ekaterina
2019
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Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:amk-2019052411858
https://urn.fi/URN:NBN:fi:amk-2019052411858
Tiivistelmä
This bachelor thesis research was conducted for the commissioning company X to identify the potential for their business on the scene of e-commerce last mile delivery in smart cities.
The study aimed at analyzing the impact of e-commerce on retail and delivery industries, identifying major trends on the last mile delivery market and discovering solutions that companies are developing in response to these trends.
The theoretical framework drawn in the first part of this thesis provides an overview of the key theoretical concepts behind the researched topic with a focus on smart city logistics and comparison of traditional and modern retail and delivery models. The empirical part of the study contains two major sections of qualitative research. While the e-commerce effect on the entities of the retail delivery ecosystem is analyzed in the first section, the second one explores disruptive solutions currently developed for improving last mile delivery.
Analysis of the primary and secondary data gathered from experts, the world’s leading research consultancies and industry players allowed to identify some potential for the case company in last mile delivery. As a result, several opportunities for the development of smart solutions were proposed, such as software development for micro hub and micro warehousing concepts, digital platforms for retailer-deliverer integration, smart delivery vehicle loading solutions, or warehousing software for retail stores of the new generation.
The study aimed at analyzing the impact of e-commerce on retail and delivery industries, identifying major trends on the last mile delivery market and discovering solutions that companies are developing in response to these trends.
The theoretical framework drawn in the first part of this thesis provides an overview of the key theoretical concepts behind the researched topic with a focus on smart city logistics and comparison of traditional and modern retail and delivery models. The empirical part of the study contains two major sections of qualitative research. While the e-commerce effect on the entities of the retail delivery ecosystem is analyzed in the first section, the second one explores disruptive solutions currently developed for improving last mile delivery.
Analysis of the primary and secondary data gathered from experts, the world’s leading research consultancies and industry players allowed to identify some potential for the case company in last mile delivery. As a result, several opportunities for the development of smart solutions were proposed, such as software development for micro hub and micro warehousing concepts, digital platforms for retailer-deliverer integration, smart delivery vehicle loading solutions, or warehousing software for retail stores of the new generation.