Lean in Development of Car Tax Processes : Case: Company X
Nieminen, Juho (2019)
Nieminen, Juho
2019
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Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:amk-201904084598
https://urn.fi/URN:NBN:fi:amk-201904084598
Tiivistelmä
The objective of this thesis was to identify the challenges, disadvantages and defects that occur in the Company X’s car taxation process and to generate development ideas on how to improve Company X’s car taxation process by exploiting the Lean philosophy. This thesis was commissioned by Company X.
The research was conducted by using the qualitative research method. The theoretical background was based on Lean thinking, from which Lean software development, Agile software development, and the concepts of efficiency, productivity and effectiveness were also elaborated. A semi-structured interview was conduct-ed to gather more detailed data about the subject. The interview consisted of two elements; an email questionnaire and a face to face interview.
The results of the study showed that Company X’s car taxation process was functional but cumbersome. Company X should make changes especially to the soft-ware used to calculate and estimate taxes. With comparatively small changes to the factors affecting user-friendliness could also influence the efficiency and productivity of the work. One major development idea was to replace the current software with a completely new one.
The research was conducted by using the qualitative research method. The theoretical background was based on Lean thinking, from which Lean software development, Agile software development, and the concepts of efficiency, productivity and effectiveness were also elaborated. A semi-structured interview was conduct-ed to gather more detailed data about the subject. The interview consisted of two elements; an email questionnaire and a face to face interview.
The results of the study showed that Company X’s car taxation process was functional but cumbersome. Company X should make changes especially to the soft-ware used to calculate and estimate taxes. With comparatively small changes to the factors affecting user-friendliness could also influence the efficiency and productivity of the work. One major development idea was to replace the current software with a completely new one.