Usability testing and the factors influencing a person's choice of petition websites, and Russian petition culture for Petitions24 Oy
Rashidi, Kabir (2019)
Rashidi, Kabir
2019
Kaikki oikeudet pidätetään
Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:amk-201903294029
https://urn.fi/URN:NBN:fi:amk-201903294029
Tiivistelmä
This bachelor thesis comprises three tasks that were defined during the meeting with the client. The client company Petitions24 Oy is located in the city of Oulu, Finland and was established in 2014. The company’s main activity is focused on developing and maintaining online petition websites. The primary task of the thesis project was to identify usability issues on the client’s petition website by utilizing applicable usability test methods to enhance website’s usability. In addition, the client desired to know what factors influence a person’s website choice. Based on this data, the client potentially wanted to improve visibility and/or user experience of the website. Lastly, since the client owns a Russian version of the petition website, the client requested that the author gather information about Russian petition culture and its current state. The task was assigned due to lack of availability of such information in English and Finnish languages.
The theoretical section of the thesis report briefly covers petitions and the petition process, which is the process that the petition takes from the moment a person submits a petition to a government official to the point it reaches the parliament of the country for discussions about the petition. The role petitions play for society as a democratic instrument is also discussed. The theoretical part also covers usability and the purpose and benefits of usability testing for companies. The usability test methods that were utilized during the thesis project consisted of heuristics evaluation and a thinking aloud test was also introduced.
The empirical part includes the results of heuristics evaluation testing of the client’s website and thinking aloud testing of the client’s website along with two international online petition websites. Based on usability tests, the results included suggestions and comments that were given by the participants of thinking aloud test. The list of recommendations was formulated for the client, concerning the usability issues on the client’s website and their possible solutions. Moreover, factors that potentially may influence a person’s website choice and information about Russian petition culture and its current state were presented in separate chapters to the client.
The theoretical section of the thesis report briefly covers petitions and the petition process, which is the process that the petition takes from the moment a person submits a petition to a government official to the point it reaches the parliament of the country for discussions about the petition. The role petitions play for society as a democratic instrument is also discussed. The theoretical part also covers usability and the purpose and benefits of usability testing for companies. The usability test methods that were utilized during the thesis project consisted of heuristics evaluation and a thinking aloud test was also introduced.
The empirical part includes the results of heuristics evaluation testing of the client’s website and thinking aloud testing of the client’s website along with two international online petition websites. Based on usability tests, the results included suggestions and comments that were given by the participants of thinking aloud test. The list of recommendations was formulated for the client, concerning the usability issues on the client’s website and their possible solutions. Moreover, factors that potentially may influence a person’s website choice and information about Russian petition culture and its current state were presented in separate chapters to the client.