Journal Thesis : Credit Card Administrator in Non-Profit Organization
Lindfors, Frans (2018)
Lindfors, Frans
Lahden ammattikorkeakoulu
2018
All rights reserved
Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:amk-2018122822897
https://urn.fi/URN:NBN:fi:amk-2018122822897
Tiivistelmä
The thesis was written in journal form type portfolio for my current work position as a Credit Card Administrator. The research method applied is an empirical study based on qualitative analysis. The thesis includes daily work journal entries during the 10-week period with analysis and insights from the work performed at end of each work week.
The main objective was to follow the development of my working capabilities and self-leadership skills. Secondary objectives were to study the general issues of the work position and find ways to improve performance in both customer service capability and automation of work processes in the workplace.
In order to reach the objectives, I have analyzed the tasks at hand and their completion in depth with a daily journal of the working day. Additionally, there is a weekly analysis with the goal to achieve improvements in different aspects of working life through the application of theory and studies regarding the work situations.
The current employment as a Credit Card Administrator is part of accounting services of the finance department of a global Non-Profit Organization.
Several improvements of working capacity were achieved during the monitoring period as a result of the research and application of theory into practice.
The main objective was to follow the development of my working capabilities and self-leadership skills. Secondary objectives were to study the general issues of the work position and find ways to improve performance in both customer service capability and automation of work processes in the workplace.
In order to reach the objectives, I have analyzed the tasks at hand and their completion in depth with a daily journal of the working day. Additionally, there is a weekly analysis with the goal to achieve improvements in different aspects of working life through the application of theory and studies regarding the work situations.
The current employment as a Credit Card Administrator is part of accounting services of the finance department of a global Non-Profit Organization.
Several improvements of working capacity were achieved during the monitoring period as a result of the research and application of theory into practice.