Change communication in office space renewal, Case Ministry of the Interior of Finland:
Harlin, Ida (2017)
Harlin, Ida
Haaga-Helia ammattikorkeakoulu
2017
All rights reserved
Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:amk-2017112418068
https://urn.fi/URN:NBN:fi:amk-2017112418068
Tiivistelmä
Nowadays office space renewals are more relevant than ever before. Many organizations are transferring to this modern trend of open space offices by giving up individual offices. The motives behind a change like this are usually economic and social.
The Ministry of the Interior of Finland went through an office space renewal in 2017 when their individual offices were transferred into an open space office. This change was one of the biggest changes the organization has gone through.
In this research oriented thesis, theory of change management and change communication is introduced and later assessed against the main results. By using quantitative and qualitative research methods, the author could collect a richer and stronger array of evidence for the research.
The author, working in the organization’s International Affairs Unit before the change took place, planned and conducted two surveys: one in February 2017, second in September 2017. The results of the two surveys were then compared to each other to reveal how the change communication was before and after the change. In addition, six individual interviews were made and the results were analyzed together with the results of the surveys to examine how the communication can be improved.
The objective of this thesis is to explore and analyze change communication during an office space renewal from the International Affairs Unit’s point of view. And then to evaluate the findings and make a research that will benefit the organization to improve communication.
Based on the comments and data received from the two surveys and interviews, the overall experience of the communication was better before than after. Areas for improvement in communication are coordination, channels of communication, consistency and timing. This thesis provides valuable information for the case organization to help them improve not only change communication but other communication as well in the future.
The Ministry of the Interior of Finland went through an office space renewal in 2017 when their individual offices were transferred into an open space office. This change was one of the biggest changes the organization has gone through.
In this research oriented thesis, theory of change management and change communication is introduced and later assessed against the main results. By using quantitative and qualitative research methods, the author could collect a richer and stronger array of evidence for the research.
The author, working in the organization’s International Affairs Unit before the change took place, planned and conducted two surveys: one in February 2017, second in September 2017. The results of the two surveys were then compared to each other to reveal how the change communication was before and after the change. In addition, six individual interviews were made and the results were analyzed together with the results of the surveys to examine how the communication can be improved.
The objective of this thesis is to explore and analyze change communication during an office space renewal from the International Affairs Unit’s point of view. And then to evaluate the findings and make a research that will benefit the organization to improve communication.
Based on the comments and data received from the two surveys and interviews, the overall experience of the communication was better before than after. Areas for improvement in communication are coordination, channels of communication, consistency and timing. This thesis provides valuable information for the case organization to help them improve not only change communication but other communication as well in the future.