Project Quality Management for IT Company
Agarwal, Vikas (2014)
Agarwal, Vikas
Jyväskylän ammattikorkeakoulu
2014
All rights reserved
Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:amk-2017103116437
https://urn.fi/URN:NBN:fi:amk-2017103116437
Tiivistelmä
Recently, many surveys conducted by Information Technology companies and institutions have dealt with project management. According to their results, quality in project management is degrading due to continuous changes in the business requirements. Therefore, companies are compromising with the quality or schedules in project deliveries, and this may have had an impact on their position in the global market. Quality improvement in project delivery is a topic of common interest. The purpose of the improvement is to achieve the objectives of the project, cause the least possible quality defects and prevent risks in the project delivery schedule. The customers are seeking high agility in project management, which means the ability to adapt to new changes quickly.
The project quality management model was applied as the main theoretical framework. The literature review was related to the concepts of agile project management and project quality activities (PQA) in order to find certain quality processes, milestones or checklists that could be integrated with the project model to improve overall quality. Given the nature of the research objectives, a qualitative research approach was selected. For a deeper understanding of the topic, a multi-method case study was conducted in the case company. This included an internal document analysis and two expert interviews, of which one was conducted individually and one with a group of three persons.
The results revealed that a tailored project management methodology which consists of best practices from the standard methodologies and aligned with the company strategy will improve quality significantly. In addition, a lean project model integrated with quality milestones and light weighted checklists was considered useful for handling the daily issues in project management. The study also revealed that there were no universal lists of quality processes or checklists ensuring that the project would meet the quality criteria. Further research could look into the idea of a Project Management Office (PMO), which is an important and widespread phenomenon of organizational project management globally, and examine how quality is managed and what the practical implications and challenges are.
The project quality management model was applied as the main theoretical framework. The literature review was related to the concepts of agile project management and project quality activities (PQA) in order to find certain quality processes, milestones or checklists that could be integrated with the project model to improve overall quality. Given the nature of the research objectives, a qualitative research approach was selected. For a deeper understanding of the topic, a multi-method case study was conducted in the case company. This included an internal document analysis and two expert interviews, of which one was conducted individually and one with a group of three persons.
The results revealed that a tailored project management methodology which consists of best practices from the standard methodologies and aligned with the company strategy will improve quality significantly. In addition, a lean project model integrated with quality milestones and light weighted checklists was considered useful for handling the daily issues in project management. The study also revealed that there were no universal lists of quality processes or checklists ensuring that the project would meet the quality criteria. Further research could look into the idea of a Project Management Office (PMO), which is an important and widespread phenomenon of organizational project management globally, and examine how quality is managed and what the practical implications and challenges are.