Key success factors in procuring warehousing services
Lukkarinen, Taneli (2017)
Lukkarinen, Taneli
Jyväskylän ammattikorkeakoulu
2017
All rights reserved
Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:amk-2017060412250
https://urn.fi/URN:NBN:fi:amk-2017060412250
Tiivistelmä
Valmet Technologies Ltd has outsourced their service business lines’ main logistics center
to an outside service provider. They have faced operational and quality challenges with
each new service provider, and these challenges have had a considerable impact within
the company.
To make the future outsourcings smoother, the strategic procurement process was examined
to see if it could offer ways to help combat these challenges. The main research question
was “What needs to be done in the strategic procurement process to make the procurement
of warehousing services successful?”. The question was further divided into subquestions:
“What stages are included in this process?” and ”What aspects need to be considered
in these stages?”.
Before starting the research process, a theoretical framework was compiled based on the
business needs of the after-sales service business supply chains, warehousing and procurement
of services. The study itself was implemented with a qualitative and descriptive approach
and with theme interviews as the method of data collection. Experts of different
positions and organizations were interviewed about what their view on what needed to be
done during the strategic procurement process to facilitate success. These statements
were studied against the theoretical background to see what the process needed to include.
As a result of the study, a new strategic procurement process was created to fit Valmet’s
specific needs. The process is slightly different from those found in literature due to the
special nature of Valmet’s complex products, procedures and service offerings. The process
also details what needs to be done in each process step.
to an outside service provider. They have faced operational and quality challenges with
each new service provider, and these challenges have had a considerable impact within
the company.
To make the future outsourcings smoother, the strategic procurement process was examined
to see if it could offer ways to help combat these challenges. The main research question
was “What needs to be done in the strategic procurement process to make the procurement
of warehousing services successful?”. The question was further divided into subquestions:
“What stages are included in this process?” and ”What aspects need to be considered
in these stages?”.
Before starting the research process, a theoretical framework was compiled based on the
business needs of the after-sales service business supply chains, warehousing and procurement
of services. The study itself was implemented with a qualitative and descriptive approach
and with theme interviews as the method of data collection. Experts of different
positions and organizations were interviewed about what their view on what needed to be
done during the strategic procurement process to facilitate success. These statements
were studied against the theoretical background to see what the process needed to include.
As a result of the study, a new strategic procurement process was created to fit Valmet’s
specific needs. The process is slightly different from those found in literature due to the
special nature of Valmet’s complex products, procedures and service offerings. The process
also details what needs to be done in each process step.