Redefining and mapping of an order to cash process in Company X
Eboigbodin, Lisa (2016)
Lataukset:
Eboigbodin, Lisa
Laurea-ammattikorkeakoulu
2016
All rights reserved
Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:amk-2016111516260
https://urn.fi/URN:NBN:fi:amk-2016111516260
Tiivistelmä
One simple process of a customer placing an order may activate a vast number of business processes that must be individually carried out effectively in order for the customer to be satisfied. Whilst keeping the customer satisfied, a business must ensure that they are operating efficiently to be able to make a profit. Business process management is fast becoming a more effective business tool as it helps a business analyze and improve its business operations. Amongst the number of equally important business processes is the order to cash process, which defines how a business obtains an order through to receiving payment.
The focus of this thesis is on the redefinition of the order to cash process in Company X as well as creating a clearer process map of this process. As the economy is in constant transformation, a business must also regularly analyze and manage its business processes effectively.
The study has been carried out through a careful process of analyzing theory on business process redefinition, business process mapping and the order to cash process. Research has also been carried on how to effectively carry out business process interviews and questionnaires as the information gathered for the purpose of business process improvement needs to be relevant and accurate.
The results of the information gathered for this thesis is affected by my personal experiences and opinions with regards to my perception of the order to cash process and what I observed in Company X. The information obtained through interviews and questionnaires, combined with the theoretical research and my opinions form the concluding discussion of this thesis.
The focus of this thesis is on the redefinition of the order to cash process in Company X as well as creating a clearer process map of this process. As the economy is in constant transformation, a business must also regularly analyze and manage its business processes effectively.
The study has been carried out through a careful process of analyzing theory on business process redefinition, business process mapping and the order to cash process. Research has also been carried on how to effectively carry out business process interviews and questionnaires as the information gathered for the purpose of business process improvement needs to be relevant and accurate.
The results of the information gathered for this thesis is affected by my personal experiences and opinions with regards to my perception of the order to cash process and what I observed in Company X. The information obtained through interviews and questionnaires, combined with the theoretical research and my opinions form the concluding discussion of this thesis.