Factors Affecting Outsourcing Software Development from Finland to Vietnam
Le, Phuong (2016)
Le, Phuong
Jyväskylän ammattikorkeakoulu
2016
All rights reserved
Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:amk-201605117067
https://urn.fi/URN:NBN:fi:amk-201605117067
Tiivistelmä
The past few years have seen a steady trend in the growth of Offshore Outsourcing Soft-ware Development projects from Finland. At the same time, Vietnam has been quickly growing as a competitive outsourcing destination. Many outsourcing vendors from Vietnam want to enter Finnish software development market through contracts of outsourcing projects. They have neither had a competitive edge of international business relation nor a deep understanding of the Finnish market. The objectives of the study were (a) to find out the factors that influence Finnish SMEs’ decisions when selecting outsourcing vendors, and (b) to suggest a series of steps for Vietnamese companies to take to match with their clients’ expectations.
A qualitative approach was chosen in order to gain an understanding of the subject. The data collection method used in this study was the phone interview. In total, 7 managers and experts experienced with offshore outsourcing software development participated in the research. The cohort of participants had diverse organizational backgrounds, allowing multiple viewpoints to be shared. The data collection process stopped once the saturation point had been reached. After all data had been collected, the interview transcripts were analyzed using the open coding method.
The research results indicate that there are a lot of common success factors in the selection process of outsourcing vendors among Finnish practitioners. In addition, there was an unexpected factor of trust the importance of which was stressed a lot. It needs to be addressed carefully by Vietnamese practitioners. The results can be applied not only to outsourcing vendors from Vietnam, but also to other outsourcing vendors interested in the Finnish market.
A qualitative approach was chosen in order to gain an understanding of the subject. The data collection method used in this study was the phone interview. In total, 7 managers and experts experienced with offshore outsourcing software development participated in the research. The cohort of participants had diverse organizational backgrounds, allowing multiple viewpoints to be shared. The data collection process stopped once the saturation point had been reached. After all data had been collected, the interview transcripts were analyzed using the open coding method.
The research results indicate that there are a lot of common success factors in the selection process of outsourcing vendors among Finnish practitioners. In addition, there was an unexpected factor of trust the importance of which was stressed a lot. It needs to be addressed carefully by Vietnamese practitioners. The results can be applied not only to outsourcing vendors from Vietnam, but also to other outsourcing vendors interested in the Finnish market.