Finnish E-Commerce Deliveries to Russian Customers
Bogdanova, Anastasiia (2016)
Bogdanova, Anastasiia
Savonia-ammattikorkeakoulu
2016
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Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:amk-201605056341
https://urn.fi/URN:NBN:fi:amk-201605056341
Tiivistelmä
The purpose of the thesis was to make a survey about e-commerce deliveries from the Finnish webstore to the Russian market. This thesis is focused on international logistics, especially on logistic method and costs, customs clearance and the rights of consumers.
In the thesis, there is information about the delivery from Finland to Russia using the Finnish company Posti. There are possible ways of the delivery, prices, and other aspects, which Posti suggests to its business customers.
The following methods were used in the thesis: research, statistics and interview. Theory part was written based on books and the official laws of Russia and Finland, which were from internet sources and books.
As a result, an understanding of the delivery from a Finnish e-commerce entrepreneur to a Russian customer was received. When doing business on the internet realized challenges can be faced. As a conclusion it can be said that delivery is the most important process in online trade and that success of the web store depends on the quality, duration, and time of delivery.
In the thesis, there is information about the delivery from Finland to Russia using the Finnish company Posti. There are possible ways of the delivery, prices, and other aspects, which Posti suggests to its business customers.
The following methods were used in the thesis: research, statistics and interview. Theory part was written based on books and the official laws of Russia and Finland, which were from internet sources and books.
As a result, an understanding of the delivery from a Finnish e-commerce entrepreneur to a Russian customer was received. When doing business on the internet realized challenges can be faced. As a conclusion it can be said that delivery is the most important process in online trade and that success of the web store depends on the quality, duration, and time of delivery.