Developing a Quality Management Framework for a Knowledge Intensive Company : Quality Management Framework to Support the Ongoing Product Development Relocations
von Holten, Marcel (2016)
von Holten, Marcel
Metropolia Ammattikorkeakoulu
2016
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Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:amk-201604234884
https://urn.fi/URN:NBN:fi:amk-201604234884
Tiivistelmä
This Master’s Thesis focuses on providing quality management support to the Product Development (PD) relocation in the case company. The PD relocation motivation is based on a need to free up people for new product development in Country A and aims at cost savings without ultimately compromising the quality of the relocated product.
To address this challenge, the objective of the study is to propose a Quality Management Framework (QMF) to support the ongoing PD relocation from Country A to Country B. The study uses action research as its research approach. In order to achieve this objective, the study explores and analyzes the challenges revealed in the current PD relocation process and explores the existing best practice and available knowledge from the literature to suggest a possible QM framework. The data collection in the study includes interviews and discussions with the stakeholders in the PD relocation, observations and review internal documentation from both sides of the PD relocation in the case company.
This approach leads to the initial proposal of QMF which is presented to the stakeholders of the ongoing PD relocation. Based on the feedback, the finalized proposal for the Quality Management Framework is presented consisting of a) Proactive Guide for PD relocation, b) Checklist, and c) Evaluation. This QM Framework is later extended with recommendations for the Release Areas in the ongoing PD relocation.
The outcome of the study is thus a QM Framework which suggests proactive practices and QM support to the case company in the ongoing PD relocation. This will improve and mitigate the PD relocation experience in the case company which can be seen as increased relocations achievements and stability of product quality when it is relocated to the receiving side.
To address this challenge, the objective of the study is to propose a Quality Management Framework (QMF) to support the ongoing PD relocation from Country A to Country B. The study uses action research as its research approach. In order to achieve this objective, the study explores and analyzes the challenges revealed in the current PD relocation process and explores the existing best practice and available knowledge from the literature to suggest a possible QM framework. The data collection in the study includes interviews and discussions with the stakeholders in the PD relocation, observations and review internal documentation from both sides of the PD relocation in the case company.
This approach leads to the initial proposal of QMF which is presented to the stakeholders of the ongoing PD relocation. Based on the feedback, the finalized proposal for the Quality Management Framework is presented consisting of a) Proactive Guide for PD relocation, b) Checklist, and c) Evaluation. This QM Framework is later extended with recommendations for the Release Areas in the ongoing PD relocation.
The outcome of the study is thus a QM Framework which suggests proactive practices and QM support to the case company in the ongoing PD relocation. This will improve and mitigate the PD relocation experience in the case company which can be seen as increased relocations achievements and stability of product quality when it is relocated to the receiving side.