How outsourcing affects ICT-Service Maturity
Bergholm, Tor (2016)
Bergholm, Tor
Haaga-Helia ammattikorkeakoulu
2016
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Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:amk-201604063910
https://urn.fi/URN:NBN:fi:amk-201604063910
Tiivistelmä
The objective of this thesis is to explore how outsourcing affects IT Service Maturity. The thesis provides the answer by analysing the results of a series of IT Services Maturity Re-views performed at a large corporation during the first half year of 2014. The focus of the study is to show in detail the answers of what scenarios was taken into account while building the assessment survey. The author of the thesis works for Microsoft Finland as an IT Service Management and Program Management Consultant, specialising in IT Strategy and Process analysis.
The purpose of the Services Maturity Reviews was to do an assessment of the current IT Services operational maturity or the large corporation, identifying areas which had suffered from the recent changes like the outsourcing of major IT functions operational parts, restructuring of the IT services organisation and so forth, so to find the changes, in maturity, if any. While the changes in maturity also could be issues and risks for further operations, the aim was also to provide recommendations of what to improve and how. In addition, maturity reviews were also used to help the customer define the future desired state of maturity.
The purpose of the Services Maturity Reviews was to do an assessment of the current IT Services operational maturity or the large corporation, identifying areas which had suffered from the recent changes like the outsourcing of major IT functions operational parts, restructuring of the IT services organisation and so forth, so to find the changes, in maturity, if any. While the changes in maturity also could be issues and risks for further operations, the aim was also to provide recommendations of what to improve and how. In addition, maturity reviews were also used to help the customer define the future desired state of maturity.