Internal Supply Chain: Process and Performance Measurement Development
Pasanen, Saija-Riitta (2015)
Pasanen, Saija-Riitta
Metropolia Ammattikorkeakoulu
2015
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Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:amk-201601191448
https://urn.fi/URN:NBN:fi:amk-201601191448
Tiivistelmä
This thesis describes the development project of the case company’s internal supply chain. The case company is a Finnish family-owned company manufacturing and importing consumer and professional goods as well as functioning as an agency for large international companies, small and middle sized industrial companies and wholesalers.
The purpose of the project was to develop specifically the internal supply chain of the own manufactured products and the performance measurement for it. The project goals were divided into two subprojects and main objectives: creating the internal production and supply chain process description and measurement tools for the process; and developing the production planning system by transferring the internal sales forecasts straight to the system without manual processing in between systems.
The literature review and theoretical framework consist of wide material around the main themes of supply chain management, supply chain management processes and supply chain performance measurement. Both qualitative and quantitative data was collected and used on the decision making process. The project data was collected from the company’s quality system, individual departments’ documents, internal discussions and the SAP reporting system.
The project produced the process description for own production and supply chain in the company’s quality system. The following key performance indicators were chosen to quide, develop, ensure quality and measure performance in the main process: forecasting accuracy, internal delivery accuracy, stock reach follow up, stock value follow up and customer delivery accuracy.
The project laid the foundation for further development. Ensuring a continuous target-oriented measurement follow up, improving the internal co-operation on all cross-functional levels as well as creating more efficient and transparent use of information systems remain to be central challenges within the internal supply chain.
The purpose of the project was to develop specifically the internal supply chain of the own manufactured products and the performance measurement for it. The project goals were divided into two subprojects and main objectives: creating the internal production and supply chain process description and measurement tools for the process; and developing the production planning system by transferring the internal sales forecasts straight to the system without manual processing in between systems.
The literature review and theoretical framework consist of wide material around the main themes of supply chain management, supply chain management processes and supply chain performance measurement. Both qualitative and quantitative data was collected and used on the decision making process. The project data was collected from the company’s quality system, individual departments’ documents, internal discussions and the SAP reporting system.
The project produced the process description for own production and supply chain in the company’s quality system. The following key performance indicators were chosen to quide, develop, ensure quality and measure performance in the main process: forecasting accuracy, internal delivery accuracy, stock reach follow up, stock value follow up and customer delivery accuracy.
The project laid the foundation for further development. Ensuring a continuous target-oriented measurement follow up, improving the internal co-operation on all cross-functional levels as well as creating more efficient and transparent use of information systems remain to be central challenges within the internal supply chain.