CHALLENGES IN INTERNAL COMMUNICATION AND INFORMATION PROCESS IN CASE COMPANY
Talvio, Elina (2015)
Talvio, Elina
Satakunnan ammattikorkeakoulu
2015
All rights reserved
Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:amk-2015112417554
https://urn.fi/URN:NBN:fi:amk-2015112417554
Tiivistelmä
In this thesis I studied the challenges in internal communication at a case company. The objective was to discover the current state of internal communication and information flow and its obstacles in the case company and creating a feasible solution in order to have better communication. The intention was to gather the information with the usage of a survey for the whole personnel. The survey, in addition to questions concerning internal communication, also included questions concerning general satisfaction and atmosphere in the company. I studied the most commonly used channels used in internal communication and the obstacles related to them which are preventing the message to be successfully transmitted.
The study begins with background information of the case company and proceeds to the theoretical part. The theory has been gathered from literature of different areas of communications and matters influencing communication; successful communication, means of communication, leadership communication and organizational culture. The empirical data was gathered with a survey and by utilizing observation method, since I have been working at the case company for a fair year and a half.
The survey was carried out during 28.09.15 – 05.10.15 and was both in English and in Finnish. The survey utilized total sampling, in which it was sent for the whole personnel, the response rate was 58,3% . According to the results the personnel’s opinions seems to be divided in half. Other half is quite satisfied with the current status of communication process and information flow and general atmosphere at the case company, however the other half seems not to be so satisfied.
In the later part of the study, it provides realizable solutions for improving the communication process at the case company. The company should specify who is responsible of the company’s internal communication as well as what is the main source of information so personnel would know where to search it. However, the responsibility of receiving information is also for the employee to take initiative and look for information in the first place and be cooperative in receiving information. The personnel has requested more face-to-face communication and that information which concerns the whole company would reach all the departments equally.
The study begins with background information of the case company and proceeds to the theoretical part. The theory has been gathered from literature of different areas of communications and matters influencing communication; successful communication, means of communication, leadership communication and organizational culture. The empirical data was gathered with a survey and by utilizing observation method, since I have been working at the case company for a fair year and a half.
The survey was carried out during 28.09.15 – 05.10.15 and was both in English and in Finnish. The survey utilized total sampling, in which it was sent for the whole personnel, the response rate was 58,3% . According to the results the personnel’s opinions seems to be divided in half. Other half is quite satisfied with the current status of communication process and information flow and general atmosphere at the case company, however the other half seems not to be so satisfied.
In the later part of the study, it provides realizable solutions for improving the communication process at the case company. The company should specify who is responsible of the company’s internal communication as well as what is the main source of information so personnel would know where to search it. However, the responsibility of receiving information is also for the employee to take initiative and look for information in the first place and be cooperative in receiving information. The personnel has requested more face-to-face communication and that information which concerns the whole company would reach all the departments equally.