Customer Information Management System : Case Company: Punjab Building Products Ltd.
Ranizai, Abdul Rehman Khan (2015)
Ranizai, Abdul Rehman Khan
Haaga-Helia ammattikorkeakoulu
2015
All rights reserved
Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:amk-2015112017018
https://urn.fi/URN:NBN:fi:amk-2015112017018
Tiivistelmä
Thesis is based on developing a Customer information management system for (PBP) Punjab building products ltd. The PBP ltd. is a public limited company and it started its activities in 1980 and involved in the manufacturing of building products. PBP Ltd. was struggling to find a secure method of saving company’s customers data and information because most of the work done on Microsoft excel sheets or word document, which was a big risk for the company information data security.
The main task and objective of the project is to design and build a prototype of the customer information management system for PBP (Punjab Building Products Ltd). Since, CIM system is not used at PBP ltd., I have managed to give a complete computerized I.T support management system wherein all the functions and activities of information related to customer, product, supplier and delivery is controlled, monitored and readily available to all concerned in the company.
The theoretical part of the thesis include company’s information, project scope, stakeholders, system architecture, system requirement specification, non-functional requirements and functional requirements. Whereas the empirical part of the thesis is dedicated for defining use case for system requirements, usability requirements, designing and implementing the desired product. Moreover, detail description of techniques used in this project are included in the technical knowledge.
The implementation of the final version of the product and deployment of the new system are not included in the project because the application size is very large and the time period available for implementation is not enough to implement the complete web application during thesis project. I will continue to work on the system implementation and will finalize the application for company use which is aimed to be released in January 2017 with some more advanced features.
The thesis provides complete guidelines for all those developers interested in developing customer information management system for real world companies.
The main task and objective of the project is to design and build a prototype of the customer information management system for PBP (Punjab Building Products Ltd). Since, CIM system is not used at PBP ltd., I have managed to give a complete computerized I.T support management system wherein all the functions and activities of information related to customer, product, supplier and delivery is controlled, monitored and readily available to all concerned in the company.
The theoretical part of the thesis include company’s information, project scope, stakeholders, system architecture, system requirement specification, non-functional requirements and functional requirements. Whereas the empirical part of the thesis is dedicated for defining use case for system requirements, usability requirements, designing and implementing the desired product. Moreover, detail description of techniques used in this project are included in the technical knowledge.
The implementation of the final version of the product and deployment of the new system are not included in the project because the application size is very large and the time period available for implementation is not enough to implement the complete web application during thesis project. I will continue to work on the system implementation and will finalize the application for company use which is aimed to be released in January 2017 with some more advanced features.
The thesis provides complete guidelines for all those developers interested in developing customer information management system for real world companies.