Implementation and use of online chats in Internet based business models
Kolehmainen, Eero (2015)
Kolehmainen, Eero
Haaga-Helia ammattikorkeakoulu
2015
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Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:amk-2015111216364
https://urn.fi/URN:NBN:fi:amk-2015111216364
Tiivistelmä
This thesis was started in response to the Diva project, which is a project started by Haaga-Helia that creates new scientific information on how a business-to-business company may increase their sales. In the thesis, five different online chat provider’s software were implemented and tested. A table that summarizes the features of these five software was made according to the features found within the testing phase.
An online chat is an application that allows conversing via internet protocols. This thesis covers background information on online chats and their security, as well as information on the implementation and uses of online chats. The thesis also provides information on things to be considered before choosing to implement an online chat, as well as on benefits and challenges an online chat might make for a company.
The thesis was done using the qualitative research method. The thesis uses web sources as the main source, and the background information on online chats and their security is based on these sources. The empirical part of the thesis is the implementation and testing of the chosen software.
The five different software tested had the same core functionality and features, but also had many differences in both the user interface level and additional features. It is important to take notes on a company’s needs from an online chat before starting to gauge the online chat market’s products.
An online chat is an application that allows conversing via internet protocols. This thesis covers background information on online chats and their security, as well as information on the implementation and uses of online chats. The thesis also provides information on things to be considered before choosing to implement an online chat, as well as on benefits and challenges an online chat might make for a company.
The thesis was done using the qualitative research method. The thesis uses web sources as the main source, and the background information on online chats and their security is based on these sources. The empirical part of the thesis is the implementation and testing of the chosen software.
The five different software tested had the same core functionality and features, but also had many differences in both the user interface level and additional features. It is important to take notes on a company’s needs from an online chat before starting to gauge the online chat market’s products.