Factors affecting employee motivation in cleaning services
Bùi, Dung; Wangmo, Nawang (2015)
Bùi, Dung
Wangmo, Nawang
Laurea-ammattikorkeakoulu
2015
All rights reserved
Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:amk-201505056097
https://urn.fi/URN:NBN:fi:amk-201505056097
Tiivistelmä
The objective of this thesis project is to examine influences of Training, Responsibility, Inter-personal Relationship and Teamwork towards employee motivation. The research was carried out at two different SOL’s client’s premises to provide an overview of the operation and current working status which employees have been experiencing. The researchers reviewed both theoretical and practical sources for finding solutions to the problems.
The theoretical background comprises of basic introduction to employee motivation and factors affecting motivation applying Herzberg’s theory. In addition, the researchers also mentioned theory on training and effective teamwork that includes definitions and its relations to motivation.
This research was conducted by using quantitative and qualitative approaches. In particular, for quantitative method the researchers used questionnaire survey, which was structured in two formats: e-form and “hardcopy”. Two approaches of qualitative method were applied which are participant observation and interview. Thus both of these approaches were not conducted simultaneously. The questionnaire survey was considered as the primary data collection meanwhile participant and interview are supportive approaches to clarify issues collected from survey.
Besides that, the researchers also used problem solving tool as method to obtain solutions for issues identified mainly from survey. Specifically, brainstorming and brainwriting session were held as workshops where employees contributed their ideas for developing and improving the better workplace. Nevertheless, the researchers only selected relevant and applicable suggestions to the most common issues in this study.
The results from data analysis indicated that the most common issues are training procedure and responsibility. Precisely, they are the length of training period and the non-refilling items. The information from interview provided clear pictures on training period and the method to improve employees’ motivation in term of rewarding system. Suggestions from workshops provided solutions to enhance the quality of working environment.
The theoretical background comprises of basic introduction to employee motivation and factors affecting motivation applying Herzberg’s theory. In addition, the researchers also mentioned theory on training and effective teamwork that includes definitions and its relations to motivation.
This research was conducted by using quantitative and qualitative approaches. In particular, for quantitative method the researchers used questionnaire survey, which was structured in two formats: e-form and “hardcopy”. Two approaches of qualitative method were applied which are participant observation and interview. Thus both of these approaches were not conducted simultaneously. The questionnaire survey was considered as the primary data collection meanwhile participant and interview are supportive approaches to clarify issues collected from survey.
Besides that, the researchers also used problem solving tool as method to obtain solutions for issues identified mainly from survey. Specifically, brainstorming and brainwriting session were held as workshops where employees contributed their ideas for developing and improving the better workplace. Nevertheless, the researchers only selected relevant and applicable suggestions to the most common issues in this study.
The results from data analysis indicated that the most common issues are training procedure and responsibility. Precisely, they are the length of training period and the non-refilling items. The information from interview provided clear pictures on training period and the method to improve employees’ motivation in term of rewarding system. Suggestions from workshops provided solutions to enhance the quality of working environment.