Guidelines for Change Management for Airline X
Peltoniemi, Emma (2015)
Peltoniemi, Emma
HAAGA-HELIA ammattikorkeakoulu
2015
All rights reserved
Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:amk-201504285351
https://urn.fi/URN:NBN:fi:amk-201504285351
Tiivistelmä
Organizational change is a vital part of the airline industry. Leading change is considered one of the most important parts of success. This thesis project focuses on creating instructions for Airline X in the development of their change processes.
This project started from the researcher’s own idea. It was presented to the commissioning company who found it useful and approved the topic. The goal of this project was to create a useful tool for the organization that they are able to utilize in complicated and delicate change situations, which have major impact in the company’s working environment and atmosphere.
The theory part of this thesis focuses on change management. Communication is also in focus, as well as creating an insight to the current trends in aviation and why change management is important in aviation.
The concrete results for this project were created through a case study with qualitative interviews with the employees and management of the organization. The main purpose was to figure out what kind of aspects should be considered in change situations. Results were measured through analyzing the employee satisfaction in change management. Qualitative data analysis was used for creating the results. The learning objective of this project was to gain insight on change situations and how to manage people in these situations.
The results of this study suggest that honest and equal communication plays a key role in change situations. Change projects need a project leader and clear alignment, goals and deadlines from the management in order to be successful. Also the role of the HR Department is considered significant as it should offer both the management and the employees tools for the changes. Timing is also important as there should be enough time to prepare for changes.
The conclusion of this study is that change management is a critical part of the organization’s management processes. The guidelines that have been created through this study could be used in order to create useful management tools for the organization. They may also be used in order to improve the co-operation and communication and create more efficient patterns to enhance the level of change management. Successful change processes involve employees and create employee loyalty, which is important in the constantly-changing aviation industry.
This project started from the researcher’s own idea. It was presented to the commissioning company who found it useful and approved the topic. The goal of this project was to create a useful tool for the organization that they are able to utilize in complicated and delicate change situations, which have major impact in the company’s working environment and atmosphere.
The theory part of this thesis focuses on change management. Communication is also in focus, as well as creating an insight to the current trends in aviation and why change management is important in aviation.
The concrete results for this project were created through a case study with qualitative interviews with the employees and management of the organization. The main purpose was to figure out what kind of aspects should be considered in change situations. Results were measured through analyzing the employee satisfaction in change management. Qualitative data analysis was used for creating the results. The learning objective of this project was to gain insight on change situations and how to manage people in these situations.
The results of this study suggest that honest and equal communication plays a key role in change situations. Change projects need a project leader and clear alignment, goals and deadlines from the management in order to be successful. Also the role of the HR Department is considered significant as it should offer both the management and the employees tools for the changes. Timing is also important as there should be enough time to prepare for changes.
The conclusion of this study is that change management is a critical part of the organization’s management processes. The guidelines that have been created through this study could be used in order to create useful management tools for the organization. They may also be used in order to improve the co-operation and communication and create more efficient patterns to enhance the level of change management. Successful change processes involve employees and create employee loyalty, which is important in the constantly-changing aviation industry.