How to improve interaction and communication between employees in Med Group home care?
Pesola, Henni-Maria (2014)
Pesola, Henni-Maria
HAAGA-HELIA ammattikorkeakoulu
2014
All rights reserved
Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:amk-2014120518743
https://urn.fi/URN:NBN:fi:amk-2014120518743
Tiivistelmä
This study examines the current environment in Med Group Oy home care. The specific focus is on interaction, communication and training. The objective was to both detect the weak points and improvement areas, as well as provide recommendations to the management about actions to be taken to tackle these challenges. The study does not cover the whole organization, but it is limited to home care, specifically concentrating on problems in that sector.
The background of the topic, objective of the thesis and demarcation is presented in the main report. The third part of the study includes theories of organizational culture and HR, with the focus on organizational behavior, interaction, employee satisfaction and commitment. A fourth part consists of implementing a questionnaire, with the last chapters presenting the results and a self-assessment. The thesis process started at the beginning of 2014, when I decided on the topic. I completed the questionnaire for the thesis during the summer and finished the project in autumn 2014.
The study was conducted through quantitative research. The data were collected through an online questionnaire, as this allowed respondents to choose the time and place that was suitable for them. The study was done during a six-month period, of which one month was used for data collection.
During the study, challenges, especially in getting participants to meetings and training, were detected. These resulted from the lack of a supportive work community and skills, for example, the usage of different lifting techniques and devices. One step towards a solution would be to make both meetings and a larger variety of training more convenient to staff members, as well as offering certification of passing certain training levels.
The background of the topic, objective of the thesis and demarcation is presented in the main report. The third part of the study includes theories of organizational culture and HR, with the focus on organizational behavior, interaction, employee satisfaction and commitment. A fourth part consists of implementing a questionnaire, with the last chapters presenting the results and a self-assessment. The thesis process started at the beginning of 2014, when I decided on the topic. I completed the questionnaire for the thesis during the summer and finished the project in autumn 2014.
The study was conducted through quantitative research. The data were collected through an online questionnaire, as this allowed respondents to choose the time and place that was suitable for them. The study was done during a six-month period, of which one month was used for data collection.
During the study, challenges, especially in getting participants to meetings and training, were detected. These resulted from the lack of a supportive work community and skills, for example, the usage of different lifting techniques and devices. One step towards a solution would be to make both meetings and a larger variety of training more convenient to staff members, as well as offering certification of passing certain training levels.