WELCOME TO HELSINKI AIRPORT : Passenger services and facilities at Helsinki–Vantaa airport
Topu, Md.saiful (2014)
Topu, Md.saiful
Centria ammattikorkeakoulu (Keski-Pohjanmaan ammattikorkeakoulu)
2014
All rights reserved
Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:amk-2014120318284
https://urn.fi/URN:NBN:fi:amk-2014120318284
Tiivistelmä
This thesis project mainly focused on the airport's facilities and services for travelers and outgoing tourists at Helsinki-Vantaa airport and how the authority and management team of this airport are taking plan for developing their existing or new services. In addition, the aim of this report was to bring up the importance and impact of the modern facilities that passengers truly need during their stay at the airport. The author has also analyzed the effect of air travel and the aviation system in world tourism.
In many cases outstanding customer services and facilities at an airport shows the level of a country’s in tourism sector. Helsinki-Vantaa airport is the largest and principal international airport of Finland with all modern technologies and facilities. It is one of the leading long-haul airports in Northern Europe and a popular transfer point chosen by passenger for several years. The airport has been providing boundless services to its passengers to make their stay at the airport memorable and attract them to visit Finland again.
This thesis project has been done to identify the services and facilities for the passengers that Helsinki airport already has been providing to cope with other top ranked modern airports as well to introduce new technology or service that customers demand nowadays.
A quantitative questionnaire survey was conducted during this project. The research was done during October 2014 with the Centria UAS students as target group and the language used in this survey was English. Mostly male students aged between 18 and 25 participated in this survey. The questionnaire survey was to determine the satisfaction level of the customers and passengers with the servicers and facilities that Helsinki-Vantaa airport provides. Suggestions and personal opinions were also asked in this survey to improve the service quality of the airport. The validity of this research was high, although the reliability was satisfactory.
The overall results found in this research process are that most of the respondents were satisfied with the services and facilities that Helsinki-Vantaa airport provides. Only very few respondents stated dissatisfaction with certain services. The last question was asked about the overall satisfaction level with the airport and 85% respondents answered very satisfied and satisfied.
In many cases outstanding customer services and facilities at an airport shows the level of a country’s in tourism sector. Helsinki-Vantaa airport is the largest and principal international airport of Finland with all modern technologies and facilities. It is one of the leading long-haul airports in Northern Europe and a popular transfer point chosen by passenger for several years. The airport has been providing boundless services to its passengers to make their stay at the airport memorable and attract them to visit Finland again.
This thesis project has been done to identify the services and facilities for the passengers that Helsinki airport already has been providing to cope with other top ranked modern airports as well to introduce new technology or service that customers demand nowadays.
A quantitative questionnaire survey was conducted during this project. The research was done during October 2014 with the Centria UAS students as target group and the language used in this survey was English. Mostly male students aged between 18 and 25 participated in this survey. The questionnaire survey was to determine the satisfaction level of the customers and passengers with the servicers and facilities that Helsinki-Vantaa airport provides. Suggestions and personal opinions were also asked in this survey to improve the service quality of the airport. The validity of this research was high, although the reliability was satisfactory.
The overall results found in this research process are that most of the respondents were satisfied with the services and facilities that Helsinki-Vantaa airport provides. Only very few respondents stated dissatisfaction with certain services. The last question was asked about the overall satisfaction level with the airport and 85% respondents answered very satisfied and satisfied.