MANAGING CULTURAL DIVERSITY IN ITELLA POSTI OY : Early Morning Delivery, Central Finland
Zafar, Affan (2014)
Zafar, Affan
Jyväskylän ammattikorkeakoulu
2014
All rights reserved
Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:amk-2014061713058
https://urn.fi/URN:NBN:fi:amk-2014061713058
Tiivistelmä
People from around the world with different cultural backgrounds come to Finland. Due to the cultural differences, they face many problems with adjusting to the system.
The aim of the thesis was to find out the challenges that Itella Oy, early morning delivery of central Finland is facing with managing multicultural workforce. Furthermore, the study attempted to identify the issues that arise in the management of diversity in the department and possible solutions to the problems.
A qualitative approach was adopted, which was appropriate given the size of the sample and the nature of the study. Co-workers and managers of the author were asked to give their responses through an online survey using Google forms. The online survey option was chosen for its convenience and appropriateness to modern society to attract maximum responses. The secondary data was collected to supplement the primary findings. After the survey interviews were conducted, solutions were sought to these challenges and issues.
The challenges that foreign workers faced while working in this department arose due to lack of communication, cultural gaps, and difficulties with understanding their rights, insufficient training and varied supervisory behaviors. Quite often the tasks and expected roles had not been made sufficiently clear to the foreign workers of this department. These problematic issues can be resolved if the suggested measures are adopted.
The aim of the thesis was to find out the challenges that Itella Oy, early morning delivery of central Finland is facing with managing multicultural workforce. Furthermore, the study attempted to identify the issues that arise in the management of diversity in the department and possible solutions to the problems.
A qualitative approach was adopted, which was appropriate given the size of the sample and the nature of the study. Co-workers and managers of the author were asked to give their responses through an online survey using Google forms. The online survey option was chosen for its convenience and appropriateness to modern society to attract maximum responses. The secondary data was collected to supplement the primary findings. After the survey interviews were conducted, solutions were sought to these challenges and issues.
The challenges that foreign workers faced while working in this department arose due to lack of communication, cultural gaps, and difficulties with understanding their rights, insufficient training and varied supervisory behaviors. Quite often the tasks and expected roles had not been made sufficiently clear to the foreign workers of this department. These problematic issues can be resolved if the suggested measures are adopted.